Help Desk Intern

IT Help Desk Intern

Element Technologies is a premier IT outsourcing firm serving small and mid-size business for over 30 years. We love what we do and have a passion for customer service which reflects in our people and defines who we are. Our team has the depth and breadth to tackle a wide range of issues and the ability to provide thought leadership to our clients.

We are all about keeping our clients running, responding quickly to problems, and providing solutions in a meaningful yet easy-to-understand way.

In this internship, you will learn and be responsible for a variety of IT related tasks, to include:

• Provide first line response for users requiring assistance with information technology issues and problems;
• Respond to requests for technical assistance by phone, email and/or using a Help Desk management system;
• Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units;
• Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams; and
• Act as a liaison between customers and technical escalation teams.

As a Help Desk Intern, you will be exposed to a variety of different technologies as well as a variety of different job skills, to include:

• Windows Desktop and Server operating systems:
  WinXP, Vista, 7, 8, 8.1 and 2003/2008/2012 servers
• Active Directory
• Microsoft Lync
• Exchange 2003, 2007, and 2010
• Office 2003, 2007, 2010, 2013 supporting
• VMWare
• Backup solutions
• Firewalls
• Network switching
• Remote monitoring and support
• Equipment recycling
• Telephone confidence, written/verbal communication, organizational, time management, and problem-solving skills

This internship pays $18/hour for a minimum commitment of 16-20 hours per week. We are able to offer a flexible schedule, in the evening and weekend hours, to work around your school schedule!

Element is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Element recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.