QA Analyst
Listed on 2026-06-27
-
IT/Tech
IT QA Tester / Automation, Systems Analyst, IT Consultant
Job Title
Review current testing plans and capabilities. Learn the functional solutions that are available – e.g. Service Now’s native Automated Test Framework. Contribute to assessment of and define QA /Testing plan(s) for the entire Service Now platform and product teams. Create and execute functional test plans related to delivery of new features or platform upgrades. Create and execute/coordinate performance testing related to delivery of new features or platform upgrades.
Identify process improvement opportunities for managing overall testing – e.g. UAT process, etc. Take guidance from QA lead and collaborate with other QA Analyst(s). Maintain existing automation test framework (Service Now’s native Automated Test Framework). Work with developers, BA or SME to design specific testing strategies for features being developed and automate them where applicable. Manage the defect lifecycle and ensure issues are reported and resolved, including validation of the fix.
How much time will the resource spend pair programming? 50% Test Script creation, 30% execution of automated and manual test scripts.
Skills OverviewWhat are the top five skills and number of years of experience required to perform this job?
- Member a QA program / QA function of a delivery team – 4 years
- Experience in writing and executing test cases – 3 years
- Working in Agile environment – 2 years
- Defining and documenting a testing program approach and testing processes – 3 years
- Providing status updates on testing progress and results – 3 years
Qualifications (must have skills):
Ability to create and execute complex tests without guidance; has a solid grasp of advanced test design best practices. Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect. Strong communication skills; effectively communicate test results and issues to technical and non-technical team members. Strong Collaboration skills: work effectively with business analysts, business SMEs and developers to build detailed and effective test cases.
Previous experience with automated test scripting and execution (Any toolset).
What are some preferred/nice to have skills the manager is looking for? Experience with load/performance testing. Experience with testing on the Service Now platform, Service Now ATF. Experience in Java programming with Selenium, JUnit and TestNG, JavaScript.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).