Customer Success Onboarding Manager

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We do not just simulate risks. We build the tools that detect and stop them.

We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid‑market customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success. You will play a pivotal role in guiding organizations through their initial Hoxhunt experience, turning complex technical implementations into seamless, value‑driven onboarding journeys.

This role is designed for an experienced customer success or implementation professional who thrives in managing complex, high‑stakes projects. You will own the full onboarding experience for our Mid‑Market customers across the US, acting as their strategic guide and proactive point of contact from kick‑off to go‑live. You will navigate technical setups, align multiple stakeholders, and proactively address potential roadblocks to ensure projects stay on schedule.

Beyond individual customer success, you will use your experience to refine our mid‑market onboarding workflows, creating scalable processes that elevate our entire team.

• Own the full onboarding experience for Mid‑Market customers from kick‑off to a successful go‑live, ensuring a seamless and value‑driven start.
• Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders.
• Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges.
• Serve as a reliable, strategic point of contact, spending significant time on video conducting high‑value customer meetings.
• Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience.
• Collaborate closely with Sales, Product, and broader Customer Success teams to ensure smooth handoffs and long‑term customer success.

• 4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS.
• Proven experience managing complex, multi‑stakeholder onboarding projects for mid‑market or enterprise clients.
• Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively.
• Exceptional organizational and project coordination skills, with a disciplined approach to prioritizing tasks and meeting deadlines.
• Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers.
• A growth mindset, strong sense of ownership, and the ability to thrive in a fast‑paced scale‑up environment.

• Hands‑on experience with M365, G‑Suite, SCIM, and SSO integrations.
• Experience working within the cybersecurity industry.

At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world‑class product and over 50% year‑on‑year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.

You’ll join a high‑performing team focused on growing our presence in North America. The Minneapolis office is a hub for collaboration, where people work closely together, share ideas openly, and support each other in getting results. It’s a hands‑on environment where you’ll have visibility into the business and the opportunity to make an impact early.

• Compensation:
  Annual base salary of $80k–$90k depending on experience, plus a competitive commission model with on‑target earnings of $97k–$107k.
• Working ways:
  We work in a flexible, hybrid setting. Most roles include regular in‑office time, typically two to three days per week.
• High performance…