Lead CX​/UX Research Consultant; AI‑Enabled - Hybrid; Minneapolis R0057916

Job Summary

Lead CX/UX Research Consultant (AI‑Enabled Experiences) – hybrid in Minneapolis. The role is a strategic individual‑contributor responsible for leading customer and user experience research for AI‑enabled products within the Financial & Corporate Compliance (FCC) unit. The consultancy will guide product strategy, design and delivery, ensuring AI solutions are usable, trustworthy, explainable and meet user needs, regulatory expectations, and business outcomes.

• Collaborate with leaders in Product Management, UX Design and Engineering to define the long‑term vision and strategy for user experience research aligned with business objectives.
• Partner with senior business stakeholders and development heads to deliver data‑driven, world‑class experiences.
• Work with Product Managers to understand goals at portfolio and product levels.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative methods.
• Plan and execute studies of varying complexity and methodology.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure product teams gain deep understanding of user needs, behaviors and motivations.
• Drive the use of research findings and insights to inform design decisions and validate solutions.
• Champion a culture of feedback and metrics to continuously improve the user experience.
• Use AI‑assisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data.
• Apply AI‑supported persona development and segmentation to generate evidence‑based user archetypes.
• Explore and use AI‑enabled journey mapping and experience modeling approaches to help teams navigate complex workflows.
• Collaborate with Product, Design and Data Science to evaluate and shape AI systems supporting research operations, customer intelligence and experience measurement.
• Critically assess AI‑generated insights for bias, validity, explainability and alignment with user needs, regulatory constraints and ethical principles.
• Advise stakeholders on when AI enhances research and when human‑led research is essential.
• Maintain continuous, transparent communication of status and metrics with management and stakeholders.
• Advocate and implement standard processes to ensure quality and consistency of work across teams.
• Engage all cross‑functional team members in research and analysis.
• Stay informed on the latest UX trends, technologies and best practices to provide thought leadership.

• At least 10 years of relevant research experience.
• Significant experience working with senior clients, stakeholders and developers.
• Experience driving large‑scale cultural change to improve business performance.
• Exceptional communication and presentation skills.
• Experience working in a Lean/Agile development environment.
• Excellent time and project management skills.
• Some experience in the Finance and Compliance domain (preferred).
• Some experience with organizational change management (preferred).
• Bachelor’s degree required;
  Master’s degree or higher preferred.

USD  – ; base salary based on location and experience, eligible for bonus.

• Medical, Dental and Vision Plans
• 401(k) with company match
• Flexible Spending Account and Health Savings Account
• Commuter Benefits
• Tuition Assistance Program
• Vacation and Sick Time
• Paid Parental Leave