Senior User Experience Designer

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is looking to add a Senior UX Designer to the team! Ensure a consistent and effective user experience (UX) within projects. Ensure that applications are powerful, engaging and rewarding by taking a user centered design approach. Work with cross-functional business and technology teams and key stakeholders to transform business and user requirements in to highly effective and usable software solutions.

Identify UX research opportunities; assist in designing and executing UX research for technology applications, web sites and other digital experiences across various platforms including desktop, mobile and tablet at Ameriprise.

• Manage the design of user interfaces during the implementation phase of the project, including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience.
• Participate in the strategy phase of projects, providing input for concepts, research plans, and approach for the user experience.
• Present design ideas, including rationale based on customer research and best practices, to the product development team and other key stakeholders.
• Translate business and user requirements into defined UX/UI documentation and specifications, including stories and acceptance criteria for Agile projects.
• Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables. Develop and maintain a high-performing team through effective hiring, coaching and performance management.
• Participate in peer design reviews/critique, giving and receiving constructive feedback.
• Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing. Author and present resulting research reports.

• Bachelor's degree or equivalent required
• 5-7 years of relevant experience required
• Proficient knowledge of user-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
• Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
• Proficient prototyping and mockup skills to convey ideas and concepts.
• Experience working with industry standard visualization tools and software (e.g. Photoshop, Adobe Creative Suite, Sketch, etc.).
• Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.
• Ability to work in both waterfall and agile project processes.

• Certifications preferred:
  Certified Usability Analyst (CUA)
• 3+ years of broad experience with highly complex web sites and software applications from a user-centered standpoint.
• Experience designing for complex application ecosystems.
• Ability to interpret product requirements documents from a user-centered perspective.
• Working knowledge of usability testing and other research methods.
• Fundamental understanding of project management and business process management concepts.
• Experience leading 1-3 UX professionals or other direct reports.
• Experience designing transactional or complex interactions with consumer and/or B2B platforms.

We are a client-centric, relationship-based business. Working together,…