Scientific Support Admin

By joining Bio-Techne, you’ll become part of a company dedicated to empowering cutting‑edge research in Life Sciences and Clinical Diagnostics. Pay Range: $20.00 – $27.50.

• Manage customer QA document requests by locating or creating the requested documents and working with QA to ensure a timely response.
• Track requests, keep SOPs updated, and maintain a working knowledge of Bio-Techne products.
• Prepare customer lists for field notifications, merge lists, proof letters for format and spelling, and ensure correspondence is sent with internal notifications distributed.
• Evaluate scientific literature to identify catalog numbers of Bio-Techne products cited, gather additional information such as sample type and application, and enter the data into the Reference Database.
• Assist Technical Service with department functions and projects, including maintenance of technical resources and support of technical service applications to ensure system scalability, security, performance, and reliability.
• Maintain electronic filing systems of company products by setting up new product files in an electronic (Wiki) database and updating product information from OEM suppliers.
• Support CRM database functions such as entering new contacts and activities, logging, and tracking completion of QA document requests.
• Clean up customer contact information, delete or merge duplicate records, and follow company policies and safety guidelines.
• Perform additional duties as assigned, including assisting other departments as needed.

• Minimum of a bachelor’s degree in Biological Sciences, Biochemistry, or a related field.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Knowledge of Salesforce or similar CRM preferred.
• Working knowledge of Microsoft Access preferred.

• Proficiency with Microsoft Office suite and various computer applications.
• Strict attention to detail and ability to work with multiple computer applications quickly to fulfill job duties.
• Strong interpersonal skills to solicit key ideas and information.
• Problem‑solving and critical thinking skills, with the ability to evaluate alternative courses of action.
• Decision‑making abilities, considering all relevant variables.
• Excellent planning, organizational, time‑management, and multi‑tasking skills.
• Excellent verbal and written communication skills.
• Knowledge of safety and company rules and policies.
• Discretion and confidentiality with sensitive and proprietary information.
• Availability to work standard business hours (7:00A.M. to 6:00P.M.).

• Medical, dental, vision, life insurance, short‑term and long‑term disability, pet, and legal/d insurance.
• 401(k) plan with company match, employee stock purchase plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care FSA.
• Mentorship, promotional opportunities, training and development, tuition reimbursement, and internship programs.
• Employee resource groups, volunteer paid time off, employee events, and charity drives.
• Accrued leave policy with paid holidays, paid time off, and paid parental leave.
• Culture of empowerment and innovation encouraging new ideas.

Bio-Techne is an E‑Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.