Global TST - Industrial Floorcare

Industrial Floorcare TST – Product Lifecycle & Technical Support Manager

The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle. Acting as the "voice of service", the TST bridges R&D, Product Management, Quality, and Service Operations - ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability. The role combines deep technical expertise, global training capability building, and operational problem solving, supporting both internal teams and service partners worldwide.

• Product Lifecycle Support
• Act as global Subject Matter Expert (SME) for industrial floorcare platforms
• Represent service in New Solution Development projects and ensure service readiness at product launch
• Drive serviceability improvements in collaboration with R&D and Product Management
• Support lifecycle performance through analysis of field issues and feedback loops

• Technical Support & Issue Resolution
• Provide advanced technical support to regions and local service teams
• Lead troubleshooting of complex electro-mechanical and software-related issues
• Support root cause analysis and technical failure investigations (TFRs)
• Collaborate with suppliers and engineering teams to resolve quality issues

• Quality & Continuous Improvement
• Act as interface between R&D, Quality, and Service
• Identify and analyze recurring field issues and drive corrective actions
• Create and maintain:
• Technical Failure Reports (TFRs)
• Technical Service Bulletins (TSBs)
• Contribute to improving serviceability, reliability, and product performance

• Training & Capability Building
• Deliver content for technical training programs for:
• Internal service teams
• Service partners and dealers
• Support and enable Train-the-Trainer concept globally
• Certify and develop regional Subject Matter Experts

• Documentation & Digital Enablement
• Develop and deliver technical training programs for:
• Internal service teams
• Service partners and dealers
• Create scalable training content (e-learning, video, instructor-led material)
• Support and enable Train-the-Trainer concept globally
• Certify and develop regional Subject Matter Experts

• Key Success Factors
• Reduced technical escalations from regions
• Improved first-time-fix rate (through training & documentation)
• Faster time-to-service readiness for new product launches
• Positive feedback from service organizations and partners
• Increased technical capability in regions (certification/training KPIs)

• Required Minimum Qualifications
• Bachelor's degree in engineering (Electrical, Mechanical or similar) or equivalent experience
• +5 years' experience in technical support, service, or product support
• Experience with industrial equipment (floorcare, automotive, forklift, or similar)

• Competencies
• Strong problem-solving and analytical mindset
• Ability to translate complex technical topics into practical guidance
• High level of ownership and ability to drive topics to resolution
• Strong stakeholder management across functions and regions
• Comfortable working in a global, cross-cultural environment

Let's create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches.

At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

About Nilfisk

Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries…