Lead Director, Aetna Operations Enablement Insights & Reporting

Lead Director, Aetna Operations Enablement Insights & Reporting

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Lead Director, Aetna Operations Enablement Insights & Reporting, you'll be responsible for executing and advancing analytics and reporting capabilities within Service Operations, translating strategic priorities into actionable insights. You'll partner closely with business leaders to deliver timely, decision-driving analytics that improve performance across operational, financial, and experience metrics. You will drive the development of scalable reporting solutions, ensures data quality and integrity, and leads a team focused on delivering high-impact insights.

In this role you will bridge strategy and execution by operationalizing analytics priorities into measurable outcomes.

• Lead the execution of analytics and reporting strategies that support Service Operations performance management and decision-making.
• Translate business needs into actionable reporting, dashboards, and insights across operational, financial, workforce, and experience domains.
• Deliver and continuously improve performance reporting (e.g., scorecards, dashboards, monthly/weekly reporting routines) with a focus on accuracy, consistency, and usability.
• Partner with Operations, Finance, Product, and Technology teams to identify analytics opportunities and drive data-informed decisions.
• Manage and evolve reporting tools and dashboards (e.g., Tableau, Power BI) to enable self-service insights for business stakeholders.
• Ensure data integrity, quality, and adherence to governance standards across reporting and analytics outputs.
• Identify root causes and performance drivers, delivering insights and recommendations to improve efficiency, quality, and customer experience.
• Lead and develop a team of managers, analysts, and SMEs, fostering strong analytical capabilities and accountability for outcomes.
• Drive process optimization by reducing manual reporting, improving automation, and increasing speed-to-insight.
• Support the execution of performance management routines (e.g., operating reviews), ensuring readiness of insights and materials.
• Contribute to advancing analytics capabilities, including adoption of new tools, methodologies, and data sources.

*** This position can be hybrid or remote. Candidates can live anywhere in the US.***

• 10+ years of experience in analytics, reporting, operations, or business intelligence roles.
• Experience in healthcare (payer, service operations, claims, contact center, or provider operations preferred).
• Demonstrated experience delivering analytics solutions and reporting that drive business decisions.
• Strong proficiency in analytics tools and technologies (e.g., SQL, Tableau, Power BI, Alteryx, cloud data platforms).
• Proven experience leading teams, including managers and/or senior analysts.
• Strong analytical, problem-solving, and decision-making experience.
• Experience collaborating across functions and influence stakeholders.

• Experience with advanced analytics techniques (predictive modeling, machine learning).
• Exposure to large-scale analytics transformation or modernization initiatives.
• Experience working with data governance, data architecture, or enterprise data platforms.

• Bachelor's degree, or equivalent experience required.
• Master's degree in a quantitative field or MBA preferred.

The typical pay range for this role is:

$ - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a…