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Director – Technology Operations

Job in Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, Disaster Recovery IT
Salary/Wage Range or Industry Benchmark: 140000 - 200000 USD Yearly USD 140000.00 200000.00 YEAR
Job Description & How to Apply Below
  • Lead the Tech Resiliency and Recovery function for Ameriprise as part of the broader Technology Operations Center team.
  • Provide leadership with running our Technology Resiliency and Recovery program for the company.
  • Work with various Application and Platform infrastructure owners in developing the recovery plans.
  • Exercise recovery plans and report outcomes to senior leadership.
  • Partner with Enterprise Resiliency to create execution plans for creating and exercising recovery plans for all Technology components eligible for recovery per Resiliency standards.
  • Provide in region leadership of the Technology Operations Center function that is responsible for 24 by 7 availability management, command center operations.
  • Work closely with the Service Management (ITSM) owner within TOC to manage day to day Operational outcomes.
  • Work with stakeholders across Technologies on managing Availability and TRR plans, reporting outcomes to senior leadership.
Requirements
  • Bachelors degree (4‑years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
  • 10+ years experience overall in a technology organization.
  • 5‑7 Years experience in Technology role, ITSM operations.
  • Experience building and maintaining a resource network; demonstrated skills in building effective business consulting relationships.
  • Successful work experience in a large, corporate matrixed environment.
  • ITIL Certified and managed Recovery and resiliency programs as part of a previous role.
  • Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States.
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