Systems Engineer - Platforms

Job Description

Design, implement, evolve, and support enterprise employee experience platforms with a primary focus on Service Now and related digital workplace technologies. Partner closely with business and technology teams to translate business requirements into scalable technical solutions that simplify how employees access services, information, and support. This role combines platform engineering, solution design, technical leadership, and delivery execution to drive adoption, stability, and continuous improvement of employee-facing technology solutions.

Success requires strong technical expertise, platform strategy, systems thinking, and the ability to influence stakeholders and lead complex initiatives from concept through implementation.

This role sits at the intersection of technology engineering, employee experience, and business transformation. As the organization modernizes how employees interact with services and support, this engineer will:

• Design and deliver intuitive, scalable employee experience solutions.
• Drive technical excellence and adoption of strategic platforms such as Service Now.
• Lead implementation of solutions that improve productivity, efficiency, and user satisfaction.
• Influence how AI, automation, and emerging technologies enhance the employee experience.
• Partner with business and technology leaders to turn strategic objectives into reliable, measurable outcomes.
• Ensure critical employee experience platforms remain secure, stable, scalable, and aligned with business needs.

Design, configure, implement, and support enterprise employee experience platforms and related technology solutions. Analyze business requirements and translate them into scalable, maintainable technical architectures and system designs. Lead solution design and technical implementation efforts for Service Now and employee experience capabilities. Identify opportunities to enhance usability, automation, performance, and operational efficiency through platform enhancements and emerging technologies, including AI. Ensure solutions align with enterprise architecture, security, governance, and operational standards.

Lead technical delivery of complex, cross-functional initiatives, including Service Now platform enhancements and AI capabilities. Partner with product owners, architects, developers, and business teams to manage requirements, solution design, testing, deployment, and support activities. Drive implementation of new functionality while balancing technical quality, risk management, and business outcomes. Participate in all phases of the Systems Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.

Monitor platform health, reliability, and performance to ensure a high-quality user experience. Troubleshoot complex production issues, perform root cause analysis, and implement sustainable solutions. Develop and execute continuous improvement strategies to increase platform adoption, efficiency, stability, and business value. Support platform upgrades, new releases, integrations, and ongoing optimization efforts.

Partner with business and technology leaders to understand strategic priorities and evolving employee needs. Act as a technical advisor on platform capabilities, roadmap planning, and solution alternatives. Build strong relationships across HR, Corporate Functions, Experience Teams, and Technology organizations to ensure successful solution delivery. Communicate technical concepts and recommendations clearly to both technical and non-technical audiences.

Establish and monitor metrics related to platform performance, adoption, quality, and business outcomes. Ensure compliance with enterprise governance,…