Technical Trainer - Internal Virtual Training

Technical Training Specialist

Marmon Food service Technologies, Inc. is part of the global industrial organization Marmon Holdings—backed by Berkshire Hathaway—where you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured food service equipment for some of the world's biggest, most recognized consumer brands.

The Technical Training Specialist ensures the organization consistently delivers high-quality, scalable technical service by developing and enabling diagnostic capability across the Support Contact Center through structured, virtual training and knowledge development.

This role creates value by translating real-world service demand, diagnostic gaps, and product complexity into targeted training and technical service documentation that improve first-time resolution, reduce escalation volume, and strengthen technical confidence across the organization. Through close partnership with Support, Customer Operations, Engineering, and Field teams, the Technical Training Specialist ensures capability development is aligned to actual customer needs and that highly technical source materials are converted into service-ready documents that can be applied consistently in the field and support environment.

Role Summary

The Technical Training Specialist is responsible for designing, delivering, and continuously improving virtual technical training programs that build diagnostic capability and execution consistency for learners.

This role serves as the bridge between technical knowledge and operational execution, ensuring that team members and technicians are equipped with the skills, tools, and expertise needed to diagnose and resolve issues effectively. Validating complex engineering manuals and highly technical documentation are translated into clear, practical, technical service-ready materials.

The Technical Training Specialist works closely with Technical Case Owners, NPD Readiness Leads, and Customer Operations Leads to identify capability gaps, reinforce best practices, and ensure that training is aligned with real service demand and business priorities.

Key Responsibilities

1. Technical Training Design & Delivery (Virtual Focus)

• Design and deliver structured virtual technical training programs for:
• New hire onboarding
• Ongoing capability development
• Advanced diagnostic training
• External Technicians
• Facilitate engaging, interactive virtual sessions to reinforce:
• Diagnostic troubleshooting
• Equipment functionality
• Service workflows and tools
• Ensure training is clear, consistent, and aligned to operational expectations

2. Diagnostic Capability Development

• Develop and deliver training that improves:
• First-time resolution
• Escalation quality
• Case ownership discipline
• Strengthen diagnostic skills across Technical Case Owners

3. Training Needs Identification (Demand-Based)

• Partner with MFT Aftermarket teams to identify:
• Skill gaps driving repeat contact or escalation
• Knowledge gaps in products, systems, or workflows
• Prioritize training based on real service demand and business impact

4. Knowledge Content Development & Maintenance

• Develop and maintain a library of content including technical documents, work instructions, technical job aids and training materials
• Ensure all content is accurate, up to date, and easy to use
• Content is structured for technical service use, training reinforcement, and real-world troubleshooting application
• Translate complex manuals and technical documents into simplified service documentation, job aids, and training materials tailored for technical support and field service audiences

5. Cross-Functional Collaboration (Engineering, Support, Field)

• Partner with Engineering to identify product updates, common failure modes, and design changes
• Partner with Support teams to align training with operational workflows and expectations
• En…