Technical Application Specialist | BisTrack

Technical Application Specialist

Transform data into actionable insights! In a small call‑center environment, you will diagnose, troubleshoot, repair, and debug specialized retail accounting software used by Bis Track customers.

• Investigate and resolve application support cases, ensuring complete documentation and clear understanding of the issue.
• Respond to complex situations where standard troubleshooting procedures are insufficient by applying strong technical knowledge and customer‑centric communication skills.
• Stay current with software updates, new features, and system changes to provide accurate and timely support.
• Liaise between support, development, quality assurance, and professional services teams as part of the larger customer support effort.
• Manage assigned support cases end‑to‑end, providing timely follow‑up and clear communication via phone and email.
• Mentor and support other team members to improve overall technical expertise and service delivery.

• 3+ years’ experience and demonstrated success in technical support.
• Post‑secondary education in a related discipline or equivalent industry experience.
• Knowledge of supply chain management (SCM) concepts and business processes in manufacturing, retail, or distribution.
• Strong understanding of ERP modules, particularly in order management, purchasing, and warehouse/inventory management.
• Proficiency in troubleshooting ERP applications or similar software packages.
• Experience in a software support environment with high call volumes and large numbers of clients and users.
• Excellent verbal and written communication skills in English, strong customer experience and interpersonal skills, and exceptional problem‑solving and analytical abilities.

• Work experience in manufacturing, retail, or distribution business processes.
• Knowledge of Microsoft SQL, ERP applications, or analytical tools.

Range:
Minimum $62,000 USD, Maximum $100,000 USD. Actual compensation will vary based on experience, qualifications, and market factors.

Epicor is an equal‑opportunity employer.