Senior Manager, IT Architecture

Position Summary

The Senior Manager, IT Architecture is responsible for leading a team in end‑to‑end lifecycle management of an assigned strategic IT Portfolio capability. This role is accountable for strategic planning, delivery and operation of services, products and processes, as well as people leadership, vendor and contract management. It also involves continuous innovation of products or services and contributing to the achievement of IT and Enterprise Strategies and KPIs.

• Leadership:
  Lead and manage the performance and development of staff; manage priorities and work performance of staff, vendors and contractors; provide leadership across multiple sites and in alignment with Union or other contracts.
• Relationship Management:
  Understand customers’ needs and partner to deliver innovative solutions; collaborate with Supply Chain, Finance, Enterprise Security, Audit/Compliance and other internal groups to drive results.
• Product Management:
  Ensure products and services operate in a lean, stable, and adaptable manner; guarantee cost‑effective and on‑budget product delivery and operation.
• Strategy and Planning:
  Develop, propose and manage long‑ and mid‑term strategic technology plans and roadmaps for assigned products and services.
• Operations Management:
  Drive continuous improvement in IT performance; proactively prevent and support prompt restoration of service disruptions.

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of equivalent experience.
• Five years of prior people leadership experience.
• Ten years of experience with end‑to‑end service lifecycle, business process, project or product management.
• Five years of experience with strategic planning, portfolio prioritization, delivery execution and operations.
• Excellent communication skills, effective across organizational levels and skill sets.
• Excellent relationship management and collaboration skills with a track record of cross‑organizational teamwork to drive innovation and business results.
• Experience with in a highly regulated industry and ability to deliver value in compliance with policies and regulations.
• Demonstrated ability to apply a customer focus, problem‑solve, and drive continuous improvement to solutions, systems and processes.
• Demonstrated ability to drive, adopt and lead others through change in a diverse and dynamic environment.
• Experience with Sourcing and Contract Management.
• Proven ability to attain and maintain in‑depth acumen in business process, technical knowledge and architectural topology.

• Ability to operate as both a people leader and an enterprise architect, combining organizational leadership with deep, hands‑on architecture engagement and technical thought leadership.
• Skill in simplifying and communicating complex technical ecosystems into clear, executive‑ready narratives and visuals, including customer journeys, system flows and architecture blueprints tailored for engineers and senior executives.
• Experience presenting complex technical topics to executive leadership, simplifying depth into clear business context and actionable recommendations.
• Experience developing utility regulatory testimony for commissions and regulatory audiences, explaining complex technical, operational and customer impacts credibly and business‑relevantly.
• Strong understanding of Utility Financial Business model and related processes, including accounting, billing, revenue, regulatory and customer operations in a utility environment.
• Proven experience within Customer and ERP domains, accountable for shaping and governing end‑to‑end customer technology ecosystems.
• Ability to define architectures across complex, integrated landscapes—customer engagement platforms, billing and revenue systems, and upstream/downstream enterprise capabilities—while articulating system interactions, dependencies and business outcomes to technical and executive stakeholders.
• Experience in large‑scale utility or similar environments with deep expertise in core enterprise platforms and packaged solutions such as SAP (S/4
  
  HANA IS‑U), Salesforce Energy & Utilities Cloud, Service and…