Senior Operations Analyst – Hardware & Software Asset Management

Responsibilities

• Own end-to-end lifecycle management of hardware assets (procurement, deployment, tracking, refresh, retirement, and disposal)
• Ensure alignment between asset inventory systems (e.g., Service Now HAM, CMDB) and actual device estate
• Partner with EUC Engineering and Deskside teams to enforce standard build, deployment, and recovery processes
• Monitor asset aging, refresh cycles, and inventory accuracy; drive remediation for gaps
• Maintain software license inventory, entitlement records, and usage tracking
• Ensure software deployments align with approved entitlements and usage policies
• Establish and maintain governance processes for HAM/SAM aligned to internal policy, audit, and regulatory expectations (FFIEC, OCC, SOX as applicable)
• Maintain high-quality asset data across systems of record (Service Now, procurement tools, endpoint platforms)

• Bachelor’s degree or equivalent experience in IT, Business, or related field
• 5–7 years of experience in IT operations, asset management, or related discipline
• Hands‑on experience with asset management platforms (e.g., Service Now HAM/SAM, CMDB)
• Strong understanding of endpoint environments (Windows, macOS)
• Proven experience managing data quality, reporting, and audit support
• Strong analytical skills with ability to identify trends, gaps, and corrective actions
• Experience working in regulated environments with audit and compliance requirements
• Ability to work cross‑functionally and influence without direct authority