Desktop Support Technician
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-07-21
Listing for:
Global Technology Solutions Ltd.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Computer/Desktop Engineer
Job Description & How to Apply Below
Responsibilities
- Image and configure Linux laptops/workstations.
- Install approximately 10–15 required applications.
- Ship new devices to end users and collect old devices.
- Provide Level 1 and Level 2 hardware/software break‑fix support.
- Manage the complete device lifecycle, including inventory and asset tracking.
- Meet agreed Service Level Agreements (SLAs) for response and resolution.
- Work with:
- Bash scripting
- AI tools to assist with automation and scripting
- Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.
- Provide deskside ("hands and feet") support for hardware, software, and operating system issues.
- Install and troubleshoot:
- Microsoft 365 (Office 365)
- Outlook
- Excel
- Word
- Power Point
- Teams
- One Drive
- Adobe applications
- Other business applications using knowledge articles.
- Configure and troubleshoot email.
- Perform device lifecycle management and asset tracking.
- Meet contractual SLA targets.
- Support conference rooms, including setup, troubleshooting, and readiness.
- Linux administration and troubleshooting
- Windows 10/11 support
- Bash scripting
- Ansible
- Omnissa Workspace ONE (or other MDM tools)
- Microsoft 365 administration and troubleshooting
- Hardware diagnostics and break‑fix
- Asset and lifecycle management
- Conference room/AV support
- Strong customer support and communication skills
- 2–5+ years of IT desktop support experience.
- Experience supporting both Linux and Windows environments.
- Knowledge of endpoint management and device imaging.
- Ability to troubleshoot both hardware and software issues independently.
- Familiarity with automation, scripting, and AI‑assisted workflows.
- Excellent communication, documentation, and customer service skills.
- Experience working within SLA‑driven enterprise support environments.
This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support
, making it well‑suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.
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