Customer Success Manager

Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #One Jamf.

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices  will own the customer relationship across your book of business, driving engagement and value realization while partnering cross-functionally to support long-term retention and growth.

You will collaborate closely with the broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer-facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business.

This is a hybrid position available to individuals residing in the Minneapolis, MN, Austin, TX, and Eau Claire, WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN, Austin, TX, and Eau Claire, WI metro areas.

#LI-Hybrid

What you can expect to do in this role:

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.
• Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

What we are looking for:

• 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing enterprise or mid-market accounts with complex needs. (Required)
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
• Excellent communication, negotiation, and executive presence skills. (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
• Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred)

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently…