System Specialist

• Salary Range: Starting range $53,372.80 - $61,380.80/year (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based On Company, Department, and Individual Goals

• Perform hands-on solutions at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications at remote locations.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Prioritize, troubleshoot and mandate concerns when required to the appropriate resource.
• Administer, install, develop, test and recommend upgrades for all desktop hardware and/or software, including the virtual desktop infrastructure (VDI).
• Administer and maintain end user accounts, permissions, and access rights within Active Directory (AD).
• Manage security solutions, including anti-virus and encryption.
• Prepare and ensure the accuracy of documentation and procedure manuals for areas of responsibility.
• Aid in the development of disaster recovery plans and maintain current knowledge of plan execution. Respond to emergency network outages in accordance with disaster recovery plans.
• Test fixes and upgrades to hardware and/or software within the desktop environment.
• Develop and maintain an inventory of all computers, thin clients, monitors, keyboards, hard drives, and other components or equipment.
• Verify daily, weekly and monthly backup processes or automated tasks/jobs to assure quality and successful completion.
• Participate in the department on-call rotation as needed.
• Participate as a subject matter expert (SME) when needed.
• Any and all other duties as assigned

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science, Information Technology, or related field and/or 3+ years of equivalent work experience.

Certifications/Licenses:Current associate level certification by Cisco, CompTIA, or Microsoft preferred.

• Microsoft Office applications
• Basic computer hardware, including hands-on or remote troubleshooting experience
• Server and desktop operating systems, including Microsoft Windows
• Active Directory services, including user creation, group creation and replication between domain controllers

• Analytical and problem-solving
• Exceptional interpersonal skills, with a focus on rapport-building, customer service, active listening, and questioning
• Organization, prioritization, and time management

• Document accurately
• Conduct research into a wide range of computing issues
• Absorb and retain information quickly
• Present ideas in a user-friendly language
• Highly self-motivated and directed
• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…