Senior IT Project Manager – Infrastructure and Operations

Responsibilities

• Lead end-to-end delivery of infrastructure and operations initiatives (e.g., infrastructure upgrades, network enhancements, platform modernization, IT service management improvements)
• Define project scope, timelines, budgets, and deliverables in partnership with stakeholders
• Coordinate cross-functional teams across infrastructure, network, security, and operations
• Manage risks, issues, and dependencies to ensure successful delivery with minimal business disruption
• Ensure alignment with IT service management processes (change, incident, problem, release)
• Drive successful transition from project completion to steady-state operations
• Partner with Infrastructure and Operations leaders to manage and prioritize the infrastructure project backlog
• Align initiatives with strategic priorities, operational needs, and resource capacity
• Support sequencing and execution of work to maximize delivery efficiency and value
• Provide visibility into backlog status, tradeoffs, and timelines
• Serve as the primary point of contact for project stakeholders, including IT leadership and business partners
• Provide clear and consistent communication on project status, risks, and outcomes
• Translate technical details into business-relevant insights to support decision-making
• Facilitate alignment across teams and manage stakeholder expectation
• Contribute to the advancement of IT project management practices, standards, and tools
• Support improvements in project intake, backlog management, prioritization, and reporting
• Promote consistency, transparency, and accountability in delivery execution
• Share lessons learned and support continuous improvement efforts
• Mentor and support project managers, technical leads, and business analysts as needed
• Reinforce strong planning, execution, and communication practices
• Contribute to building a high-performing delivery culture

• Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or related field
• Minimum of 5 years of IT project management experience delivering complex technology initiatives
• Demonstrated experience leading infrastructure and operations-focused projects
• Strong understanding of IT infrastructure, systems, and service delivery environments
• Experience managing or contributing to project backlogs, prioritization, or portfolio planning
• Proven ability to lead cross-functional teams and influence without direct authority
• Excellent communication, stakeholder management, and problem-solving skills.