QA Analyst ​/ Test Engineer

QA Analyst / Test Engineer

Are you passionate about quality engineering, test automation, and helping organizations deliver reliable digital experiences? Trissential is hiring a QA Analyst / Test Engineer to join our client's team and play a critical role in enhancing enterprise Service Now capabilities, supporting AI-enabled workflows, and driving platform quality initiatives. This is an opportunity to make a meaningful impact while building scalable testing solutions in a modern Agile environment.

What's in It for You?

• Work on high-visibility Service Now initiatives that support enterprise transformation efforts
• Help establish testing standards, automation frameworks, and quality best practices across the platform
• Collaborate with developers, architects, business analysts, product owners, and business stakeholders
• Gain exposure to AI, automation, and digital transformation programs
• Expand your expertise with Service Now Automated Test Framework (ATF) and enterprise automation strategies
• Contribute to initiatives that directly improve platform stability, release quality, and user experience
• Join a collaborative team that values innovation, continuous improvement, and knowledge sharing

Your Role & Responsibilities

• Develop and execute comprehensive test strategies, plans, and validation approaches for Service Now initiatives
• Create, maintain, and execute manual and automated test cases
• Design, develop, and maintain Service Now Automated Test Framework (ATF) test suites
• Perform functional, integration, regression, end-to-end, and release validation testing
• Support testing efforts across SNAP-E use cases, AI-enabled workflows, and platform enhancements
• Coordinate User Acceptance Testing (UAT) activities with business stakeholders
• Identify, document, prioritize, and track defects through successful resolution
• Collaborate closely with developers, architects, analysts, and product owners throughout the SDLC
• Establish and promote testing standards, governance processes, and quality assurance best practices
• Support platform upgrades, releases, deployment validation, and production readiness activities
• Produce testing metrics, status reports, and quality dashboards
• Build reusable regression testing assets to improve long-term testing efficiency and scalability

Skills & Experience You Should Possess

• 5+ years of Quality Assurance, Software Testing, or Test Engineering experience
• 3+ years of hands-on Service Now testing experience
• Experience using Service Now Automated Test Framework (ATF)
• Experience testing Service Now workflows, catalog items, integrations, and platform customizations
• Strong experience creating test plans, test cases, test scripts, and testing documentation
• Strong understanding of Agile and Scrum methodologies
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills
• Ability to build productive relationships with technical teams and business stakeholders

Bonus Points If You Have

• Experience supporting Service Now ITSM, ITOM, Employee Center, Service Catalog, and Integration Hub solutions
• Experience supporting AI, automation, or enterprise digital transformation initiatives
• Experience developing enterprise regression testing strategies
• Experience implementing QA governance, standards, and testing best practices
• Knowledge of release management and deployment validation processes

Education & Certifications You Need

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent professional experience
• Service Now Certified System Administrator (CSA) preferred
• Service Now Certified Implementation Specialist certification preferred
• Additional software testing or quality assurance certifications are a plus

What We Offer

At Trissential, we believe great technology outcomes start with great people. By joining our client's team, you'll have the opportunity to work on impactful initiatives while continuing to grow your skills in a collaborative and innovative environment.

• Competitive Compensation – $47-$57 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by…