Business Analyst - Digital Commercial Solutions

Business Analyst – Digital Commercial Solutions

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a talented and eager Business Analyst – Digital Commercial Solutions. The Business Analyst – Digital Commercial Solutions should be motivated, detail-oriented, and customer-focused. You'll play a key role in supporting our Digital Commercial Solutions Team by helping to enhance our Customers' Experiences. You'll work closely with our Digital Product Management Team and business stakeholders. This role is ideal for someone passionate about solving real customer problems and growing in their career.

Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location:

Plymouth, MN - Hybrid

What you will do:

• Continuously discover customers' needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customers
• Participate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needs
• Document, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussions
• Support the analysis and deep understanding of business processes to identify areas for improvement
• Help prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updates
• Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements
• Manage, administer, and prioritize backlog of enhancements to balance business and customer expectations
• Support User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixes
• Collaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updates
• Efficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as needed
• Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making
• Enter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platforms
• Create and update product, user, and process documentation, including how-to guides, knowledge articles, training materials, process flow maps, and more

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree in information technology, Business, Engineering, or a related field or equivalent experience
• 0-2 years of experience in a business or Digital/IT environment (internships or co-ops count!)
• A curious, customer-centric, and analytical mindset with a strong desire to learn
• Demonstrated ability to manage competing priorities effectively, while providing unrivaled customer service
• Experience in creating user stories, process flow diagrams, and training materials
• Ability to translate technical concepts into easily understandable communication
• Strong written and verbal communication skills
• Proficiency in Microsoft Office/365 Suite
• Familiarity with the Ecommerce user experience
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• 2+ years of experience in a business or Digital/IT environment (internships or co-ops count!)
• Basic understanding of Agile methodologies and digital product teams
• Familiarity with tools like JIRA, Confluence, or similar backlog/project management tools
• Salesforce product knowledge
• Knowledge of Ecommerce platforms and best practices
• Experience in creating user journeys
• Experience with customer…