Manager, Professional Services

This range is provided by Perforce Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run Dev Ops teams in the world choose Perforce.

As the Manager of our Professional Services division, you will oversee technical projects for both new and current clients while leading a team of technical consultants. This multifaceted role requires you to ensure the successful delivery of prominent and intricate engagements, encompassing project expectations, communications, scope, timeline, and the execution of deliverables. Additionally, you will handle daily team management responsibilities. The ideal candidate will possess a customer-focused and outcome-oriented approach, with a track record of leading teams ranging from 10 to 20 members, ideally in a global setting.

• Bachelor's degree in a technical or quantitative field, or equivalent professional experience
• A minimum of 5 years experience in managing intricate technical projects
• Proficient knowledge of project execution and process enhancement methodologies
• A client-centric approach with a commitment to delivering top-tier service experiences
• Proven leadership capabilities, with a track record of introducing and embedding new processes and initiatives both within and outside your immediate team
• Exceptional interpersonal abilities essential for effective team leadership and client interactions
• Familiarity with workflow management tools, notably  and the Atlassian suite
• Proficiency in Microsoft Excel
• Stellar communication skills, adept at simplifying intricate technical procedures for non-technical stakeholders
• Superior time management capabilities with the skill to efficiently juggle multiple high-priority assignments
• A meticulous approach complemented by a robust analytical mindset and a high degree of accountability
• Flexibility to thrive in a rapidly changing environment, with the capacity to work autonomously when necessary
• An innate curiosity and willingness to learn about emerging technologies and processes
• Certifications such as Certified Scrum Master, PMP, or other relevant industry certifications are advantageous but not mandatory

• Cultivate client relationships and spearhead the orchestration of significant Professional Services projects, encompassing discovery, resource alignment, and drafting Statements of Work (SOWs)
• Act as the main liaison for Professional Services ventures from inception to execution
• Extract requirements and devise comprehensive project blueprints that are transparently communicated to all stakeholders
• Independently make decisions, ensuring client project success and overall satisfaction, while managing potential project risks or dependencies
• Organize and lead stand-up, sprint planning, sprint review, and retrospective sessions for projects under your purview
• Proactively address and resolve potential project impediments
• Act as a reservoir of knowledge on essential services, operational guidelines, and methodologies offered to Perforce clientele
• Collaborate innovatively with Perforce departments like Technical Support, Product Development, and Sales
• Champion internal drives within the Professional Services sector to foster the uptake of novel methodologies and practices
• Proactively spot and capitalize on avenues for growth and diversification in collaboration with Perforce clients

• Guide remote teams of professional services consultants and project…