VP, Engineering - Platform Infrastructure & Operations

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers:
Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

We are seeking a Vice President of Engineering to lead our Infrastructure & Platform Engineering organization, overseeing Cloud, SRE, CI/CD & SDLC, and Application Support. This executive will lead approximately 50 engineers through four Directors and be responsible for building a highly reliable, scalable, and efficient platform that enables the business to grow. This role requires a leader who combines deep technical credibility with executive leadership.

The ideal candidate can engage on architecture, system design, and operational trade-offs while developing a high-performing, self-managing organization that delivers enterprise-grade reliability with minimal executive escalation.

We're looking for an executive who has led infrastructure and platform organizations in a complex, global SaaS environment where product and technology are the business. The successful candidate understands the operational rigor required to deliver world-class availability, scalability, and customer experience at enterprise scale.

Preferred locations:
Hybrid (2 days/week in office) in New York City or Minneapolis, MN.

• Lead four Directors and ~50 engineers across Cloud, SRE, CI/CD & SDLC, and Application Support
• Build and sustain a high-ownership culture where teams operate with minimal escalation
• Develop Directors as leaders; hold them accountable for delivery, reliability, and team health
• Drive headcount planning, hiring, and retention strategy in partnership with HR and Finance
• Identify and grow future leaders — create paths for top performers to advance within and beyond your organization

• Provide technical leadership on architecture, system design, and engineering quality across the platform organization
• Establish and drive engineering standards for infrastructure, observability, CI/CD, reliability, and operational excellence
• Influence long-term platform strategy and architectural direction in partnership with Engineering and business leaders
• Champion platform health by proactively addressing technical debt and driving investments that improve reliability, scalability, and engineering velocity
• Evaluate emerging technologies, including AI-powered developer tools and cloud platform innovations, and make strategic build, buy, or adopt decisions

• Own the 99.95% uptime SLA across a multi-cloud (AWS, GCP, Azure) production environment
• Define and enforce SLOs, error budgets, and incident response processes across all teams
• Ensure on-call rotations, runbooks, and postmortem culture are mature and continuously improving

• Lead and scale the Application Support organization, delivering consistent, enterprise-grade support across products and business units
• Own the tier-2/tier-3 technical escalation function, serving as the bridge between Customer Support and Engineering
• Ensure the team has the tools, access, and expertise to efficiently investigate and resolve complex customer issues
• Establish a closed-loop process that translates customer issue trends and root causes into prioritized engineering improvements, with defined SLAs for escalation response and resolution
• Serve as the executive escalation point for high-severity customer issues, ensuring effective resolution and continuous operational improvement

• Lead technical integration of infrastructure and platform assets from multiple small acquisitions per year
• Own and evolve a repeatable integration playbook: cloud tenancy, CI/CD onboarding, monitoring, support handoff, and app support coverage
• Assess acquisition infrastructure risk pre-close and provide VP-level input to M&A technical due diligence

• Champion AI-powered developer tooling as a productivity multiplier across the engineering organization
• Partner with Engineering and Product leadership to evaluate and roll out AI tooling: code generation, observability, incident management, and beyond
• Define and track metrics to demonstrate productivity improvements over time

• Own the multi-year platform and infrastructure roadmap in alignment with product and business strategy
• Drive standardization and centralization of infrastructure management across the organization

• Proactively communicate platform health, risk, and roadmap to the C-suite — escalating only what truly requires executive attention
• Translate complex…