Senior Manager, Global Customer Data

Customer Data Domain Leadership

Champion, own, and govern the complete customer data domain including hierarchies, entity structures, segmentation, and relationship mapping across all enterprise systems, enable data as a product

Establish enterprise-wide customer data standards and drive continuous improvement in data quality, accessibility, and business value through proactive issue resolution

Apply systems thinking to understand and optimize the end-to-end flow of data across platforms, domains, and business processes

Lead cross-functional project & governance initiatives as the primary authority for customer data decisions, policy development, and strategic direction

Collaborate with MDM teams to define golden customer records, data quality rules, survivorship logic, and system integrations

Manage customer data enhancement backlog including quality improvements, process optimizations, and integration requirements

Coordinate with Data Stewards on customer onboarding and validation processes, business definitions, lineage documentation, and system mappings

Establish comprehensive data quality standards and monitor KPIs for accuracy, completeness, consistency, and timeliness

Conduct SQL-based analysis and own RCA for data quality issues, validate business rules, and support data-driven decision making

Maintain enterprise data catalog ensuring customer data definitions, lineage, and security classifications remain current

Serve as primary liaison between business segments, sales, marketing, privacy, legal, and technical teams for all customer data requirements and regulatory compliance

Partner with stakeholders on change management for customer data processes supporting digital transformation initiatives

Communicate standards and issues to stakeholders through regular reporting and governance council participation

Review business requirements and coordinate user training to ensure alignment with GDPR, privacy regulations, and industry standards

Ensure customer data practices comply with all applicable privacy laws, financial regulations, and industry standards

Manage data security classifications and access controls while leading incident response for quality issues, breaches, or compliance violations

Maintain comprehensive audit trails and documentation supporting regulatory compliance and internal governance requirements

Education & Experience

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field

7+ years of progressive experience in data management, business analysis, or related roles with increasing responsibility

5+ years of direct experience with customer data, master data management, or data governance in enterprise environments

Proven track record of leading cross-functional initiatives and driving organizational change

Technical Expertise

Advanced SQL proficiency for data analysis and quality validation

Experience with Master Data Management platforms such as Informatica MDM or similar enterprise solutions

Proficiency with data governance tools including data catalogs, lineage tools, and quality management platforms

Understanding of cloud data warehouses (Snowflake, AWS, Azure) and database systems with ability to work effectively with technical teams

Business & Leadership Skills

Deep customer data domain expertise including B2B hierarchies, legal entities, tax structures, and segmentation strategies

Exceptional communication abilities to translate technical concepts for business stakeholders and influence cross-functional teams

Proven change management and collaboration skills with experience driving data governance initiatives across business units

Strong analytical problem-solving with track record of data-driven decision making and strategic recommendations

Domain Knowledge

Manufacturing or B2B industry experience with complex customer relationships, supply chain partnerships, and regulatory compliance

ERP systems knowledge (SAP, Oracle, Infor) and customer master data integration processes

Regulatory compliance familiarity including privacy laws, financial regulations, and industry-specific data requirements

Preferred Qualifications

Master's degree in Data Management, Information Systems, Business Administration, or related field

Professional certifications from the Data Management Institute (DAMA), Certified Data Management Professionals (CDMP), Data Governance & Stewardship Professional (DGSP), or equivalent data governance/privacy credentials

Technology certifications in Informatica, Snowflake, or major ERP platforms

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

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