Technical Account Manager

About The Role

Are you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption and enjoy shifting gears from troubleshooting complex technical issues to strategizing account growth? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud, enabling brands to protect, comply, and engage  are seeking a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to elevate our deployments and customer relationships.

In this role, you will support enterprise clients, ensure optimal solution setup, resolve technical challenges, and drive product adoption and account growth. You will collaborate closely with Sales, Marketing, and Product teams, and play a key role in shaping our help center content and company culture.

Minneapolis, MN

On-Site Role

$80,000 - $120,000 per year

Are you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption and enjoy shifting gears from troubleshooting complex technical issues to strategizing account growth? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud, enabling brands to protect, comply, and engage  are seeking a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to elevate our deployments and customer relationships.

In this role, you will support enterprise clients, ensure optimal solution setup, resolve technical challenges, and drive product adoption and account growth. You will collaborate closely with Sales, Marketing, and Product teams, and play a key role in shaping our help center content and company culture.

• Own technical support for both day-to-day questions and complex issues for clients
• Ensure customers have optimal solution setup and configuration aligned with their business goals
• Identify and resolve technical challenges that prevent customers from achieving their goals or maximizing ROI
• Build and maintain strong, long-term relationships as a trusted advisor and key point of contact for enterprise accounts
• Conduct Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) for enterprise clients
• Identify upsell and cross-sell opportunities by leveraging MEDDPICC insights and account configuration analysis
• Implement and leverage advanced technical support tools and approaches, including AI solutions
• Test new product features, communicate benefits to customers, and share product feedback with product and development teams
• Develop and expand help center content, including step-by-step guides, tutorials, and best practices for customers
• Collaborate with Sales, Marketing, and Product teams to ensure customer success and drive product adoption

• 2-5 years of experience in technical support or technical account management
• Fluency in written and spoken Spanish and English
• Currently residing in or near the Twin Cities (Minneapolis area)
• Experience in a start-up or scale-up environment
• Proficient in customer support ticket management and CRM systems
• Proficient in technical writing and/or Help Center documentation
• Skilled in data organization, analysis, and reporting using Excel or Google Sheets
• Strong relationship-building skills with internal and external stakeholders
• Experience collaborating with Sales, Marketing, and Product teams
• Passionate about contributing to a positive and inspiring company culture
• Nice to have:
  Experience establishing new projects and teams; thrives in entrepreneurial environments
• Nice to have:
  Familiarity with sales qualification methodologies such as MEDDPICC
• Nice to have:
  Proficiency with generative AI tools for data extraction, analysis, and display
• Nice to have:
  Experience using scripting and command-line tools to investigate customer issues

• Competitive medical, dental, and vision insurance plans
• Health…