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Service Desk Analyst
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-08-26
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Minneapolis, MN | Hybrid (2 Days On-Site) | Tuesday-Saturday, 5:00 AM - 1:30 PM (Local Minneapolis Time)
About the Role
One of TEKsystems' top clients is looking for a highly motivated, customer-focused IT Service Desk Analyst to join their internal IT support team. This team is known for delivering five-star service to internal customers, driving first-contact resolution, and maintaining a high standard of support across the organization. If you thrive in a fast-paced, high call volume environment and genuinely enjoy helping people, this is a great opportunity.
What You'll Be Doing
- Serving as the single point of contact for all phone and email support requests from internal employees
- Troubleshooting basic software and hardware issues via phone, resolving upon first contact whenever possible
- Logging and fully documenting all cases in the service desk tool and escalating to appropriate resolver groups
- Performing basic support functions including password resets, account unlocks, and Active Directory group changes
- Providing how-to assistance on all internally supported devices, applications, and systems
- Escalating unresolved issues to Level 2 and Level 3 subject-matter experts per SLA guidelines
- Contributing to the creation and maintenance of knowledge articles, FAQ documents, and user guides
- Building strong working relationships with Level 2 and Level 3 teams to ensure seamless service delivery
- Hands-on help desk or service desk experience - high call volume environment experience strongly preferred
- Mac support experience required - this is a hard requirement, not a nice-to-have
- Windows experience required - functional knowledge of Microsoft Active Directory expected
- CompTIA A+ certification required
- Competency in MS Office Suite
- Strong customer service orientation - empathy, active listening, and a genuine desire to help are essential
- Strong documentation skills and attention to detail
- Ability to prioritize and execute in a high-pressure, fast-paced environment
- Must be local to Minneapolis, MN and available to work on-site two days per week
- Must be available for the Tuesday-Saturday shift, 5:00 AM - 1:30 PM local Minneapolis time
- Must be comfortable with an early morning start time - this is a firm schedule requirement
- Service Now or comparable enterprise ticketing system experience
- ITIL certification
This is a Contract position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $23.00 - $29.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Minneapolis,MN.
Final date to receive applications
This position is anticipated to close on Sep 8, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications…
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