Need_Amazon Connect production support _Minneapolis, MN
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-08-27
Listing for:
Themesoft Inc
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Urgent Connect production support _Minneapolis, MN
Job : OOJ - 26822
Posted Date : 08/24/2026
Experience : 4-4
Job Type :
Contractual
Location : MINNEAPOLIS
Overview :Our client is seeking an experienced professional with the skill set outlined below.
Amazon Connect production support
Minneapolis, MN
6-12+ months CTH
Mandatory Skills- Bachelor's degree or equivalent practical experience.
- 4+ years of hands-on Amazon Connect production support experience in enterprise contact center environments.
- Strong experience supporting Amazon Connect contact flows, routing profiles, queues, agent work spaces, and production operations.
- 3+ years of experience supporting SIP telephony environments, SIP trunking, voice routing, carrier integrations, and contact center telephony services.
- Hands-on experience supporting Pindrop Voice Authentication, Voice Security, Fraud Detection, or similar voice biometric solutions in production environments.
- Strong experience troubleshooting production incidents involving:
- o Amazon Connect
- o AWS Lambda
- o Cloud Watch
- o Contact Lens
- o Amazon Lex
- o SIP Trunks
- o Telephony Routing
- o Pindrop Integrations
- Experience analyzing:
- o Contact Trace Records (CTR)
- o Cloud Watch Logs
- o SIP Call Flows
- o Call Detail Records (CDRs)
- o Telephony and Carrier Logs
- Strong understanding of:
- o SIP Protocol
- o VoIP Technologies
- o Telephony Infrastructure
- o Contact Center Routing
- o IVR Design and Troubleshooting
- o Omnichannel Contact Center Operations
- Experience working with monitoring tools such as Splunk, Cloud Watch, Dynatrace, Datadog, Grafana, or equivalent.
- Experience supporting 24x7 production environments with on-call responsibilities.
- Strong incident management, stakeholder communication, and root cause analysis skills.
- Experience integrating Amazon Connect with CRM platforms such as Salesforce, Service Now, or custom enterprise applications.
- Experience supporting Genesys Cloud, NICE CXOne, Cisco Contact Center, or Avaya platforms.
- Experience working with healthcare or financial services contact center environments.
- Experience with Contact Lens analytics, Amazon Q, conversational AI, and chatbot integrations
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