Sr Mgr-Technology Operations

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

• Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments
• Responsible for technical delivery planning of large, complex transformation projects
• Responsible for life-cycle engineering roadmap of environments
• Responsible for managing a team of engineers including and not limited to training evelopment plans, objective setting, appraisals and ensuring mandatory is completed
• Responsible for working with external vendors to drive solutions that are fit for purpose for the business
• Responsible for providing governance over other teams where applicable
• Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team
• Knowledge and experience on documentation repositories such as Confluence
• Knowledge and experience of Agile working practices
• Handle/Drive security incidents calls, handle escalations, or any other security related issues.
• Escalation resource during major incidents and outages as needed.
• Provide after-hours on-call management support and participate in emergent large scale event response when needed.
• Participate in re-occurring security audits and reviews.
• Provide inputs on security methodologies, policies, and procedures.
• Communicate with senior leadership on the status of security BAU tasks.
• Work Independently and/or within a team environment to complete highly complex assignments.
• Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment.
• Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements.
• Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner.
• Research, recommend, and establish innovative solutions for security standards that scale with the business growth.
• Where possible, introduce automation for daily routine administrative tasks.
• Collaborates with all Information Technology (IT) disciplines.
• Creates, maintains, and updates documentation with most relevant information.
• Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades.
• Collaborate with team members to ensure project scoping activities are aligned with architectural objectives.
• Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of…