Principal Consultant, Solutions Architect ServiceNow - Technology & Security

Principal Consultant, Solutions Architect Service Now - Technology & Security

Grow with us. Lead with us. At Pioneer, you'll work directly with executive teams, solving complex problems and shaping strategies that reset what's possible. Sometimes the work is headline-worthy. Sometimes it's foundational. But every project earns trust – and earns us the right to take on more. You'll get the kind of access, challenge, and growth found at big firms – while helping build a company that's scaling fast and guided by what we value.

If you're looking for meaning, momentum, and a seat at the table, you're in the right place.

As a Service Now Solution Architect specializing in Technology & Security, you will join a dynamic team in a fast-paced environment, dedicated to helping clients solve complex issues and achieve exceptional results. You are a self-driven professional who excels at leading successful implementations and maximizing the value of the Service Now platform. In this critical role, you will lead the design, development, and implementation of Service Now solutions across ITSM, ITOM, Security Operations (Sec Ops), and Integrated Risk Management (IRM).

Core IT workflows are the foundation, but your versatility across security-aligned products — security incident response, vulnerability management, and governance, risk, and compliance — is what sets you apart. You will leverage your deep understanding of Service Now functionality and best practices to help clients connect IT operations, security, and risk on a single platform.

Responsibilities:

• Lead the planning, solution design, execution, and deployment of Service Now technical and consulting services across ITSM, ITOM, Sec Ops, and IRM.
• Architect CMDB and CSDM foundations, Discovery, and Service Mapping strategies that underpin both IT and security use cases.
• Design Security Operations solutions, including Security Incident Response (SIR) and Vulnerability Response (VR), with integrations to SIEM, SOAR, vulnerability scanning, and threat intelligence platforms.
• Design IRM solutions, including Policy and Compliance Management, Risk Management, and continuous monitoring, aligned to client control frameworks.
• Partner with IT, security, and risk/compliance stakeholders to understand their requirements and translate them into scalable technical solutions.
• Provide thought leadership on connecting IT operations, security operations, and risk management on the Service Now platform.
• Lead the development of repeatable solutions and accelerators targeted at technology and security use cases that can be scaled across clients.
• Provide technical guidance and mentorship to the development team, including providing day-to-day direction.
• Ensure best practices and standards are followed in the development and deployment of Service Now solutions.
• Conduct quality assurance reviews and ensure the quality of deliverables.
• Troubleshoot and resolve technical issues related to Service Now implementations.
• Stay updated with the latest Service Now features and industry trends.
• Support the interview, selection, and management of contractors, vendors, and development talent.
• Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.

Experience:

• 5+ Service Now Deployments
• 3+ ITSM or ITOM deployments; at least one Sec Ops (SIR, VR) or IRM/GRC delivery strongly preferred.
• 5+ years of experience in the Service Now ecosystem (Partner or Direct Service Now)
• 7+ years of experience in technology
• Extensive experience with Software Development Lifecycle (SDLC) and Service Now Now Create methodology.
• Industry experience in Energy & Utilities, Healthcare, or Manufacturing is a plus.

Skills:

• Service Now Certified System Administrator (CSA) required.
• At least one Certified Implementation Specialist (CIS) certification required, in either a core technology area (CIS–ITSM, CIS–ITOM) or a security-aligned product area such as Security Incident Response (SIR), Vulnerability Response (VR), Risk and Compliance (R&C), or equivalent; one in each area strongly preferred.
• Working knowledge of security and risk frameworks (e.g., NIST, ISO 27001, SOC
  2) and ITIL is a plus.
• Strong analytical…