CIO Revenue Services IT| Minneapolis, Minnesota

Chief Information Officer (CIO)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Chief Information Officer (CIO) is accountable for the overall leadership, operations management and transformation of the Market Performance Partnership (MPP) for a Health System information technology pillar. This role will work collaboratively with other leaders to execute on the strategies and plans of the organization. The position will be responsible for leading efforts to stabilize, standardize, and drive consistency across IT operations, increasing the ability to scale making healthcare more affordable through lower operating costs and ensuring skillsets are maximized.

This position is responsible for leveraging on technology solutions to enable operational transformation.

Reporting to SVP, Health Systems CIO, the success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight, including but not limited to:
Operations, Product, Managed Services, Professional Services, Technology Solutions, Compliance, Marketing, Finance, and People teams. You must possess a unique blend of business and technical savvy, including design-thinking experience, a big picture vision, and the drive to make that vision a reality. You must communicate effectively with all areas of the company to evangelize the vision and achieve buy-in at the C-Suite and beyond, as well as the external market.

If you are located in the Pacific, Mountain or Central time zones, you will have the flexibility to work remotely
* as you take on some tough challenges.

Primary Responsibilities:

• Drive high-quality execution and operational excellence that support the organizations growth and optimization strategies specific to MPP deals
• Driving constant innovation and continuous improvement while pushing the organization to act to deliver capabilities that enable operational efficiencies
• Accountable for driving financial management, remediation and cost mitigation efforts across the function while working in a matrixed environment
• Successfully manage and develop leaders who are responsible for managing large complex functions and clients
• Implementing the components required to meet the MSA terms for MPP deals such as:
  Service Level design and reporting, Governance processes, Change Control processes, all Fees and pricing, etc.
• Understanding the strategic marketplace and helping to create competitive value proposition for strategic clients
• Responsible for building relationships with key client executives to understand and deliver on their business challenges
• Works in collaboration with the Client Executives to understand the needs of the client, work to find new and improved solutions to meet their needs, and deliver excellent customer service
• Collaborates with and seeks to influence leaders across the various functions to deliver effective outcomes, programs, and service offerings to align with organizational goals and objectives
• Create a highly engaged workforce, assure performance goals are achieved and support ongoing improvement of customer satisfaction and growth
• Ensure leadership team has a market focus with ability to deliver internal capabilities that drive significant improvement in customer satisfaction and operational efficiency and effectiveness
• Collaborate with the executive leadership to develop strategies and tactics that simplify and improve the provider/customer experience and increase provider/customer satisfaction and loyalty
• Proactively initiate and drive change in processes, tools and capabilities that increase operational efficiency and…