Help Desk​/Desktop Support Analyst Edina, MN

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution.

Responsibilities:

• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.

• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.

• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.

• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.

• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.

• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.

• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.

• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.