Service Desk Analyst

Job Title

Essential Job Functions

• Triage user issues and requests.

• Respond to help desk tickets, telephone calls, email, and walk-up requests for support

• Manage the tickets in the Help Desk ticketing system

• Identify, research, and resolve IT problems

• Troubleshot and maintain computer systems connected to production equipment

• Configure and deploy user hardware

• Support and comply with the company Quality System, ISO, and medical device requirements

• Read, understand, and follow work instructions and standard work

• Participate in required company meetings

• Maintain an organized work area (5S)

• Participate in the Operational Excellence Program

• Complete all other work duties as assigned

• Ability to work in a manufacturing environment

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Windows, Customer service, Technical support

Additional Skills & Qualifications

Minimum Requirements, Education & Experience

• Associate degree in an IT--related field or relevant work experience.

• Experience in support a technical environment in a help desk capacity

• Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)

• Clear and effective verbal and written communication skills

• Attention to detail

• Organizational skills

• Ability to work in a fast-paced team environment

• Ability to prioritize and multitask

• Ability to lift 50 lbs.

Desirable Criteria & Qualifications

• Bachelor's degree in Computer Science or related IS field

• Experience with ERP, CRM, and other Business Systems

• Continuing Education; including participation in local chapters, associations, and/or organizations

Experience Level

Expert Level

Travel Requirement

This position is split between the Brooklyn Park, MN and Coon Rapids, MN locations

Job Type & Location

This is a Contract position based out of Brooklyn Park, MN.

Pay and Benefits

The pay range for this position is $23.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn Park,MN.

Final date to receive applications

This position is anticipated to close on Sep 10, 2026.