Sr Mgr-Technology Operations

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.

Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Key Responsibilities Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments
· Responsible for technical delivery planning of large, complex transformation projects

Responsible for life-cycle engineering roadmap of environments
· Responsible for managing a team of engineers including and not limited to training evelopment plans, objective setting, appraisals and ensuring mandatory is completed
· Responsible for working with external vendors to drive solutions that are fit for purpose for the business
· Responsible for providing governance over other teams where applicable
· Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team
· Knowledge and experience on documentation repositories such as Confluence
· Knowledge and experience of Agile working practices

Handle/Drive security incidents calls, handle escalations, or any other security related issues.

Escalation resource during major incidents and outages as needed.

Provide after-hours on-call management support and participate in emergent large scale event response when needed.

Participate in re-occurring security audits and reviews.

Provide inputs on security methodologies, policies, and procedures.

Communicate with senior leadership on the status of security BAU tasks.

Work Independently and/or within a team environment to complete highly complex assignments.

Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment.

Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements.

Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner.

Research, recommend, and establish innovative solutions for security standards that scale with the business growth.

Where possible, introduce automation for daily routine administrative tasks.

Collaborates with all Information Technology (IT) disciplines.

Creates, maintains, and updates documentation with most relevant information.

Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades.

Collaborate with team members to ensure project scoping activities are aligned with architectural objectives.

Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.

Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the…