Technical Change Management Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

There’s no one like you and that’s why there’s nowhere like RSM.

The Technical Change Management Director leads the adoption and execution of enterprise digital initiatives, ensuring new technologies, products, and capabilities are successfully deployed and embraced across the organization. This role partners with the lines of business, digital, product, and transformation leaders to turn strategic investments into measurable business outcomes. The leader drives change strategies for major technology implementations, digital products, automation solutions, and AI-enabled capabilities, helping teams adapt to new ways of working while maintaining operational stability.

They establish scalable frameworks for stakeholder engagement, communications, training, adoption, and value realization. As a key leader in the firm's digital transformation journey, the Director fosters a culture of innovation, continuous learning, and responsible technology adoption. Success in this role is measured by accelerating product adoption, increasing business readiness, and ensuring digital investments deliver meaningful impact for clients and employees.

• Lead the overall execution of IT change management across multiple teams, systems, or business units.
• Partner with senior IT and business leadership to align change management processes with broader technology and organizational strategies.
• Oversee governance, quality, and compliance related to change activities, ensuring all changes follow established controls and risk practices.
• Drive operational excellence by monitoring performance metrics, identifying systemic issues, and implementing transformative improvements.
• Resolve complex escalations involving competing priorities, dependencies, or risk‑sensitive change scenarios.
• Guide development of change management standards, frameworks, and tools that improve scalability and efficiency.
• Communicate priorities, decisions, and outcomes to senior stakeholders and cross‑functional partners.
• Lead, coach, and develop managers and supervisors to build a high‑performing change management organization.

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field; or equivalent practical experience.
• Extensive experience leading technical or operational teams in IT change management, governance, or IT operations.
• Strong understanding of enterprise IT systems, architectures, and interdependencies.
• Demonstrated ability to drive operational strategy and manage complex programs or initiatives.
• Proven leadership skills, including the ability to guide multiple teams and influence cross‑functional stakeholders.
• Strong communication and decision‑making abilities, especially in complex or high‑risk scenarios.
• Experience improving processes, policies, or frameworks at scale.

• Strategic Leadership:
  Aligns change management practices with organizational priorities and technology strategy.
• Operational Direction:
  Drives high‑quality, consistent execution across teams and processes.
• Complex Problem Solving:
  Addresses broad, cross‑functional technical challenges with sound judgment.
• Governance & Risk Oversight:
  Ensures compliance with standards and strengthens enterprise risk posture.
• Influence & Executive Communication:
  Engages senior leaders and articulates priorities and outcomes clearly.
• Team Development:
  Builds capability across managers and supervisors to support organizational growth.
• Innovation & Optimization:
  Improves processes, frameworks, and tools to increase efficiency and resilience.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility…