IT Support Specialist

Status:
Exempt, Full-Time (1.0 FTE) Calendar:
Calendar Year (12 months) Overall Objectives

Provides comprehensive technology support to Yinghua Academy students, staff, and families while assisting with the management, deployment, maintenance, and repair of the school's technology systems and hardware. The IT Support Specialist helps ensure the reliable operation of school technology, supports technology-related events and initiatives, maintains hardware assets, and provides responsive customer service to the school community. The position also supports daily school operations through assigned supervision and event duties.

• Supports the administration and daily management of Google Workspace through Google Admin Console.
• Utilizes JAMF and SMART Board MDM systems to deploy, configure, monitor, and manage student and staff devices and interactive displays.
• Provides technical support and troubleshooting for laptops, desktops, iPads, interactive displays, charging carts, and other school technology.
• Assists with user account, device, application, and access issues and escalates complex problems as appropriate.
• Provides professional and timely technical assistance to students, staff, and families through the help desk, email, phone, and in-person support.

• Leads the annual labeling and organization of student and staff technology assets, including laptops, iPads, and mobile charging carts.
• Maintains accurate technology asset and inventory records and supports the tracking, assignment, and return of equipment.
• Diagnoses and performs physical repairs on laptops and desktop computers when appropriate.
• Manages warranty claims, repairs, replacements, and related vendor communications.
• Maintains, organizes, and repairs mobile charging carts throughout the school year and ensures equipment is available and functional.

• Maintains classroom and mobile audio/visual equipment, including wired and wireless microphone systems and audio amplification equipment.
• Provides technical support for school events and activities, including concerts, graduation, and other after-school events.
• Supports microphone setup, audio/visual equipment preparation, and video recording for events as assigned.
• Troubleshoots and resolves audio/visual issues before and during events.

• Develops and maintains scripts and automated processes using tools such as Power Shell, Python, and Google Apps Script to improve efficiency and reduce repetitive administrative tasks.
• Identifies opportunities to streamline technology-related processes, improve data management, and increase operational efficiency.
• Supports the implementation and responsible use of emerging technologies and AI tools in an educational environment, including platforms such as ChatGPT, Gemini, NotebookLM, and Canva AI.

• Administers and supports school network, Wi-Fi, TCP/IP connectivity, NAS systems, and other network-connected technology, including troubleshooting and resolution of connectivity and systems issues.
• Assists with NAS administration and other technology infrastructure as directed.
• Performs basic network troubleshooting and assists with identifying and resolving connectivity issues.
• Implements and maintains appropriate information security practices and assists with security hardening, access controls, and other technology security measures as appropriate.

• Participates in assigned school supervision duties, including morning arrival, recess, and dismissal.
• Supports school operations and special events as assigned.
• Maintains flexibility to provide technology and operational support in response to changing school needs.

• Provides professional, patient, and responsive technical support to students, staff, and families.
• Communicates clearly regarding technology issues, service requests, repairs, and expected resolution timelines.
• Collaborates with school staff, vendors, and other members of the administrative team to…