Director, Customer Value

The Challenge

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle—ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

• Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes.
• Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
• Ensure a seamless transition from pre-sales requirements to post-sales execution.
• Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
• Map current and future business processes to identify and prioritize key use cases and value drivers.
• Assist customers in navigating organizational changes and implementing effective change strategies.
• Build customer advocacy for future marketing opportunities such as case studies and events.

• Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
• Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
• Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
• Strategic problem solver with a track record of driving business results through customer engagement.
• Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
• Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
• Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
• Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights