IT Supervisor - US Bank Stadium - Concessions

Job Description

The IT Supervisor is responsible for troubleshooting Point of Sale (POS) issues during event day events, and assisting in IT projects from asset management, organization, and efficiency in between events, ensuring that they are aligned with the IT Lead for the venue who will also support department and company initiatives.

COMPENSATION:
The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits, Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

• KEY RESPONSIBILITIES

  • Supervise and support Point of Sale (POS) technology operations throughout the stadium, including concessions, premium clubs, suites, bars, and portable locations.
  • Ensure POS terminals, payment devices, printers, scanners, and related equipment are operational and event-ready prior to gates opening.
  • Conduct pre-event system checks and coordinate the deployment, configuration, testing, and verification of POS equipment.
  • Provide immediate troubleshooting and technical support during NFL games, concerts, and other stadium events to minimize downtime and operational disruption.
  • Diagnose and resolve POS hardware, software, connectivity, payment processing, printer, and peripheral issues.
  • Monitor POS system performance and proactively identify potential equipment or system failures.
  • Escalate critical issues to internal IT teams, POS vendors, payment processors, or stadium technology partners as needed.
  • Support POS menu programming, item configuration, pricing updates, revenue center configuration, and terminal assignments.
  • Verify approved menu, pricing, tax, and payment configurations are accurately deployed.
  • Maintain inventory and accountability for POS terminals, payment devices, printers, tablets, networking equipment, and other technology assets.
  • Oversee the distribution and collection of portable or temporary POS equipment.
  • Document equipment failures, technical incidents, outages, and resolutions to identify recurring issues and support continuous improvement.
  • Participate in POS upgrades, software deployments, system conversions, technology projects, and new equipment installations.
  • Maintain organized POS storage, repair, staging, and equipment preparation areas.
  • Perform other technology and operational duties as assigned.

  EVENT-DAY LEADERSHIP

  • Serve as a primary point of contact for POS technology support during stadium events.
  • Maintain a visible stadium presence and respond rapidly to critical POS issues.
  • Prioritize technical support based on operational impact, revenue risk, and guest service needs.
  • Communicate system status, outages, and resolution timelines to managers and operational leaders.
  • Manage multiple simultaneous technical issues in a high-volume stadium environment while remaining calm and solutions-focused.
  • Ensure unresolved event-day issues are documented, communicated, and assigned for follow-up.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be…