ServiceNow Architect; Customer Service Management W2
Listed on 2026-09-12
-
IT/Tech
Service Now Architect (Customer Service Management) | W2 Only.
- Minneapolis, MN.
Service Now CSM Architect
Experience:
10+ Years
Location:
Minneapolis, MN. On-site.
Job Summary
We are seeking a highly experienced Lead Service Now Architect/Lead Developer with 10+ years of Service Now expertise to lead the design, implementation, and enhancement of enterprise Service Now solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, Service Now Platform, and integrations.
Key Responsibilities
- Lead end-to-end Service Now solution design and implementation.
- Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
- Drive platform governance, best practices, scalability, and performance optimization.
- Develop and support integrations using REST, Integration Hub, MID Server, and third-party applications.
- Configure and customize Service Now using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
- Collaborate with business stakeholders to translate requirements into scalable solutions.
- Mentor development teams and provide technical leadership.
Required Skills
- Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
- Hands-on experience with Flow Designer, Integration Hub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
- Strong Service Now platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
- Experience leading large-scale Service Now implementations and upgrades.
Preferred Certifications
- CSA, CAD
- CIS-ITSM, CIS-CSM, CIS-HRSD
- CTA or Certified Master Architect (preferred)
Primary
Skills:
Service Now Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, Integration Hub, Flow Designer, UI Builder, App Engine, Performance Analytics
HR Xlysi LLC, Expert Portal Solutions
251 Milwaukee Ave, Buffalo grove, IL 60089
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