Helpdesk Specialist

Overview

Location: On-site | Minneapolis, MN
Employment Type: Full-Time

Are you a hands-on IT professional who enjoys solving problems, supporting end users, and improving technology experiences? Trissential is hiring a Helpdesk Specialist to join our client's team. This is an excellent opportunity to work on a mix of day-to-day technical support and technology modernization projects, including device deployments, Service Now enhancements, Intune adoption, Autopilot implementation, and macOS support initiatives.

What’s in It for You?

• Work directly with end users and make an immediate impact on their productivity and technology experience
• Gain exposure to modern endpoint management technologies including Microsoft Intune and Windows Autopilot
• Participate in capital projects that help transform IT service delivery and provisioning processes
• Expand your expertise across desktop support, networking, systems administration, and service management platforms
• Collaborate with experienced IT professionals in a supportive and team-oriented environment
• Build valuable experience with both Windows and macOS environments

• Provide Level 2 helpdesk support for end users and resolve complex technical issues
• Troubleshoot hardware, software, networking, and operating system problems
• Escalate advanced issues to Level 3 support teams when necessary
• Deploy, configure, build, and provision new desktop and laptop devices
• Install and maintain business applications and endpoint software
• Coordinate device deployments with end users and managers to ensure a smooth onboarding experience
• Support and maintain personal computers, servers, LAN/WAN connectivity, and data communication technologies
• Assist with Service Now workflow improvements for IT teams and end users
• Support the adoption and enhancement of Microsoft Intune and Windows Autopilot provisioning processes
• Contribute to improving support and functionality for macOS devices
• Maintain accurate documentation for incidents, requests, deployments, and project activities

• 2 to 5 years of helpdesk, deskside support, desktop support, or "at-the-elbow" IT support experience
• Strong troubleshooting and problem-solving skills across hardware, software, and operating systems
• Experience supporting Windows-based environments
• Knowledge of networking fundamentals including LAN/WAN technologies
• Experience with endpoint deployment and device provisioning
• Strong customer service and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Experience using ticketing systems and IT service management tools

Candidates with less professional experience may still be considered if they have relevant coursework, technical education, internships, or related academic experience.

• Experience with Microsoft Intune administration and device management
• Hands-on experience with Windows Autopilot
• Service Now administration, workflow creation, or enhancement experience
• Experience supporting macOS devices in an enterprise environment
• Exposure to infrastructure, server support, or systems administration
• Experience participating in hardware refresh or technology deployment projects

• Associate's Degree, Technical Diploma, or equivalent experience in Information Technology, Computer Science, or a related field preferred

• CompTIA A+
• CompTIA Network+
• Microsoft Endpoint Administrator Associate
• ITIL Foundation

At Trissential, we value collaboration, innovation, and professional growth. By joining our client's team, you'll have the opportunity to support critical business technology while participating in…