Senior Business Systems Manager

About The Role:

CBRE’s Investment Accounting & Reporting Solutions group is seeking a Senior Business Systems Manager to join a collaborative. In this role, you will be responsible for overseeing the staff that provides advanced software support, technical assistance, and the development of internal management systems.

The warehouse exists to deliver data services to the business and its clients: enhanced reporting and analytics, custom data deliveries, system connectivity, and artificial intelligence (AI) use cases. This role owns the roadmap bringing these services to market.

This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems.

• Own the business roadmap for the IA&R Snowflake Data Warehouse: its design, expansion and continued evolution. Set the direction and delivery priorities; the D&T Snowflake team owns the engineering build.
• Define and deliver the warehouse’s data services, including enhanced reporting and analytics, custom data deliveries, system connectivity, and AI use cases.
• Lead business requirements analysis across IA&R stakeholders. Capture, challenge and prioritize data and reporting needs.
• Translate business requirements into clear technical specifications for D&T, and act as the single point of contact between business users and technical delivery.
• Plan and run functional and user acceptance testing (UAT) for new and changed data models, pipelines and reporting datasets.
• Lead business change management for data initiatives, covering stakeholder communication, adoption planning and release coordination.
• Partner with the Data Governance and Data Quality teams so warehouse data stays well defined, documented and trusted.
• Own technical and business documentation for the warehouse: data models, source-to-target mappings, definitions and process flows.
• Design and deliver business training on the warehouse, its data and the connected platforms.
• Provide market analysis and business consultancy to the business and its clients, including support for AI initiatives.
• Set the delivery priorities and quality standards for the warehouse, and coordinate the work across teams needed to meet them.
• Work in a global, Agile delivery model, coordinating across time zones and partner teams.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Respond to and resolve complex technical and system issues within a variety of software packages. Resolve escalated questions and problems within the department. Document issues, resolutions, or other actions using an incident management system.
• Assist the team with the installation of complex system migrations. This also includes new clients, system implementations, and upgrades.
• Ensure that all supported systems are following established best practices, regulatory requirements, CAPP, and internal and external controls.
• Identify process and system improvements and implement solutions. Spearheaded internally driven projects to increase efficiency and customer satisfaction. Recommend executing functional operational programs and procedures.
• Communicate ongoing feedback on team, project, and department impact of projects. Create team and client facing training for system overviews, changes, and new system deliveries.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with…