ServiceNow Configuration Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The HR Product team is hiring a Service Now Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining Service Now modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. In this position you will be responsible for configuring and update Service Now HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services.

This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes. This position is responsible to ensure configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control. This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for Service Now HRSD-related issues.

Basic Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience

• Two to four years of experience in Service Now configuration or administration.

• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred Qualifications

• Service Now Certified System Administrator (CSA) or equivalent certification

• Experience with HRSD-specific configurations and employee relations case management

• Strong attention to detail and ability to follow structured processes

• Basic understanding of workflows, UI policies, and data policies in Service Now

• Excellent documentation and communication skills

• Exposure to Agile methodology and ticketing systems

• Workday knowledge a plus

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• P…