Associate Software Asset Specialist

Job Overview

The Associate Software Asset Specialist supports onsite SAM execution through HAM/Field Support collaboration, Service Now data quality, software discovery, compliance remediation, audit validation, and hardware refresh activities. The role helps improve SAM maturity and documents measurable business value through savings, cost avoidance, efficiency, and data accuracy outcomes. This role is expected to develop quickly through training and guided execution, supporting increasingly complex SAM activities as proficiency grows.

The Associate Software Asset Specialist supports onsite SAM execution through HAM/Field Support collaboration, Service Now data quality, software discovery, compliance remediation, audit validation, and hardware refresh activities. The role helps improve SAM maturity and documents measurable business value through savings, cost avoidance, efficiency, and data accuracy outcomes. This role is expected to develop quickly through training and guided execution, supporting increasingly complex SAM activities as proficiency grows.

• Provide onsite support to HAM and Field Support teams for overlapping projects that involve SAM, including discovery reconciliation, license reclamation tied to device lifecycle, and physical validation at Fairview facilities.
• Support software non-compliance remediation and device recovery requiring physical hardware access, including re-imaging, manual software removal, offline endpoint remediation, and lost/stolen device recovery with HAM and Field Support.
• Support software audit and compliance validation through onsite verification of deployment, usage, license assignment, and device ownership, including collection and documentation of audit evidence and chain-of-custody details as directed.
• Contribute to HAM/SAM Service Now data and reporting projects by reconciling hardware records, software installations, license entitlements, and CMDB relationships with HAM and Field Support teams.
• Perform software discovery and data quality cleanup by comparing Service Now SAM, SCCM/Intune, device inventory, and workstation data to resolve missing installs, duplicates, ghost assets, and inaccurate assignments.
• Partner with HAM and Field Support during hardware refresh cycles to capture licensing impacts, including reinstall decisions, license reclamation, reassignment, retirement, and software removal.
• Support SAM process, workflow, and technology maturity efforts by completing assigned training, identifying data or workflow gaps, documenting improvement opportunities, recommending practical automation or tooling enhancements, and coordinating or executing approved changes with guidance from senior SAM resources or leadership.
• Maintain SAM records, databases, tracking, and reporting by updating software asset, license, warranty, service, and lease data; generating routine reports; identifying discrepancies; and escalating issues.
• Learn day-to-day SAM operations to provide coverage for licensing support, compliance tracking, stakeholder support, and lifecycle management activities when required.
• Support communication with key stakeholders, including application leadership, security, engineering, enterprise architecture, vendor management, finance, end users, contracting, and others, by gathering information, documenting feedback, and escalating needs through senior SAM resources or leadership.
• Build SAM capability and improve processes by completing training, developing ITAM and Service Now proficiency, sharing knowledge, and suggesting practical improvements that strengthen SAM execution.
• Track SAM business value and savings impact by documenting efficiency gains, data accuracy improvements, device recovery, license…