Deskside Technician

Provide remote deskside (virtual) technical support for users across various support options.

• ? Resolve hardware/software issues, respond to technical questions, and escalates incidents as necessary.
• ? Interact with end-users professionally and efficiently, providing excellent customer service.
• ? Follow standard operating procedures, privacy/security protocols, and incident tracking tools.
• ? Collaborate with the peers and Resolver groups to ensure timely resolution of issues and continuity of service.
• ? Attend and complete required training related to systems, privacy (FERPA/HIPAA), identity management, and data security.

• ? 2+ years of experience in IT Helpdesk or deskside support (remote support experience preferred).
• ? Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications.
• ? Familiarity with ticketing systems, remote assistance tools, and virtual support technologies.
• ? Excellent communication skills, with a customer-focused and service-oriented mindset.
• ? Ability to follow established processes and documentation while maintaining high levels of confidentiality.
• ? U.S. work authorization required; must pass background check as per Coforge's vetting process.

• ? Prior experience supporting higher education institutions or similar regulated environments.
• ? Knowledge of FERPA, HIPAA, and other compliance frameworks related to higher education.
• ? Experience working with service-level agreements (SLAs) in a managed services context.

• Remote Desktop Services
• Service Desk Asset Services

Minneapolis, Minnesota, United States (USA)