Complex Claims Coordinator - AMAP

More than 6,500 professionals at Lockton provide 50,000 clients around the world with risk management, insurance, and employee benefits consulting services that improve their businesses. From its founding in 1966 in Kansas City, Missouri, Lockton has attracted entrepreneurial professionals who have driven its growth to become the largest privately held, independent insurance broker in the world and 9th largest overall. Independent researcher Greenwich Associates has awarded Lockton its Service Excellence Award for risk management for large companies.

For nine consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance." Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

Lockton is currently seeking a results-orientated Complex Claims Coordinator who thrives in a fast‑paced environment and constantly strives to improve the client experience.

• Acquire and maintain clinical and financial data/reporting within excel spreadsheets
• Analyze and interpret client data warehouse information
• Assist team with claim projections and underwriting reviews
• Prepare task lists, reports and presentations as needed
• Develop and update tracking for project and client deliverables
• Support team with outreach and communication to claims administrators
• Comply with HIPAA Standards and protect the confidentiality of data
• Perform special projects as necessary
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer

• 2 or 4‑year degree (preferably in a health‑related field), or equivalent work‑related experience
• Understanding of medical terminology
• Proficient in Microsoft products (Excel, PowerPoint, Word, Outlook)
• Excellent verbal and written skills, with proven ability to interact with associates at all levels in the organization
• Excellent time management and organizational skills with ability to manage changing priorities as needed
• Knowledge of insurance claims processing and/or medical transcription and records is a plus
• Previous benefits insurance brokerage/consulting experience preferred
• Certified Self‑Funding Specialist Certification preferred; or must be completed within the first 6 months of employment
• Certification in health‑related/patient care role preferred (LPN, MA, NST, HHA, EMT)
• Legally able to work in the United States

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.