Senior Risk & Claims Manager

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As an employee your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The Senior Risk & Claims Manager is responsible for leading Border Foods’ enterprise risk management and claims strategy across all company operations. This role focuses on minimizing organizational risk, reducing loss exposure, improving claim outcomes, and managing insurance-related costs through proactive oversight of claims, litigation, insurance administration, and risk analytics.

This leader oversees the full lifecycle of workers’ compensation, general liability, property, crime, and fleet claims while serving as the primary liaison with insurance carriers, brokers, third-party administrators, and legal counsel.

The Senior Risk & Claims Manager also drives technology, systems, and reporting improvements to provide greater visibility into enterprise risk trends, improve operational decision-making, and support proactive mitigation strategies across the organization.

• Enterprise Risk Management
• Lead and continuously evolve Border Foods’ enterprise risk management strategy across a multi-state restaurant footprint.
• Identify operational, financial, legal, and insurance-related risk exposures.
• Analyze claim trends, loss drivers, and recurring patterns to proactively reduce organizational risk.
• Develop risk mitigation strategies and recommendations for senior leadership.
• Establish and maintain key risk performance metrics and reporting.

• Oversee administration and resolution of all company claims, including:
• Workers’ Compensation
• General Liability
• Property Damage
• Crime
• Fleet / Vehicle Claims
• Manage claim lifecycle from incident reporting through closure.
• Review claim severity, reserve adequacy, settlement recommendations, and escalation needs.
• Partner with adjusters and claim administrators to ensure timely and effective claim resolution.
• Drive cost containment through strong claims oversight and proactive intervention.

• Serve as primary point of contact for insurance carriers, brokers, and captive insurance partners.
• Support annual policy renewals, coverage review, and insurance program administration.
• Monitor loss history and claim trends to support renewal strategy and premium management.
• Evaluate policy effectiveness and recommend adjustments to improve protection and reduce exposure.
• Ensure accurate documentation and reporting related to insurance programs.

• Oversee litigation related to claims, liability, and risk matters.
• Partner with internal stakeholders, adjusters, attorneys, and outside legal counsel on active cases.
• Coordinate evidence gathering, documentation, and case preparation.
• Monitor litigation timelines, legal spend, settlement strategy, and case outcomes.
• Escalate high-risk legal matters to executive leadership when appropriate.

• Optimize systems supporting claims management, incident reporting, and risk analytics.
• Improve reporting capabilities and enterprise visibility into risk trends.
• Partner with internal technology and analytics teams to identify automation and process improvement opportunities.
• Develop dashboards and reporting tools that support data-driven decision-making.
• Leverage analytics to identify root causes and opportunities for operational improvement.

• Lead, coach, and develop direct report to ensure strong departmental performance and…