Supply Chain Manager

Position Summary

Nyxoah is a medical technology company focused on improving the lives of people with obstructive sleep apnea (OSA) through the development and commercialization of the Genio® system. We operate in a dynamic, high-growth, highly regulated environment with teams across the U.S. and Europe. Our mission is to deliver safe, effective, patient-centered solutions through scientific rigor, innovation, and operational excellence.

Key Responsibilities:

• Serve as the primary escalation point for U.S. supply chain inquiries, operational issues, and fulfillment constraints
• Design, implement, and manage end-to-end U.S. supply chain processes, including procurement, demand planning, supply planning, inventory management, and logistics
• Ensure continuity of supply while balancing cost, lead time, capacity, and quality considerations
• Leverage data, reporting, and KPIs to drive operational performance and continuous improvement
• Identify process gaps and implement controls, standard templates, and data cleanup activities to support Microsoft Dynamics 365 (D365) readiness and scalability

• Ensure accurate and timely processing of customer orders with 3PL partners and within D365, collaborating with Commercial Operations on customer verification
• Monitor order status, delivery performance, and service metrics, ensuring high levels of customer satisfaction

• Ensure supply chain operations comply with FDA and other applicable regulatory and quality system requirements
• Partner with Quality and Regulatory teams to support supplier audits, change management activities, and required documentation
• Support clinical and commercial readiness activities by ensuring supply chain preparedness and execution

• Collaborate with Supplier Quality to identify, qualify, onboard, and manage suppliers, contract manufacturing organizations (CMOs), and logistics partners
• Develop and implement dual-sourcing strategies and risk mitigation plans to support business continuity and supply resilience

• Own the operational relationship with Health Link US and other third-party logistics (3PL) providers, serving as the primary supply chain point of contact
• Monitor and manage 3PL performance, including order accuracy, on-time shipment, inventory accuracy, and adherence to SOPs
• Partner with the Quality team to investigate fulfillment issues, identify root causes, and implement corrective and preventive actions (CAPAs)
• Oversee regular reconciliation of 3PL inventory, order data, and customer master data against internal systems
• Manage inbound and outbound logistics activities, including international shipments when applicable

• Ownership & Accountability: Takes responsibility for outcomes and follows through consistently.
• Collaboration: Works effectively across functions, geographies, and levels.
• Adaptability: Responds constructive­ly to change in a dynamic, scaling environment.
• Quality Focus: Demonstrates rigor, attention to detail, and commitment to high standards.
• Communication: Delivers clear, timely, appropriate information to key stakeholder/departments.
• Problem-Solving: Uses analytical, structured approaches to address issues.

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline
• Minimum of 5+ years of experience in supply chain operations, order management, logistics, customer service, or related operational roles
• Prior experience in a supervisory or people-management role preferred

• Proficiency in ERP systems for supply chain and order management (Microsoft Dynamics 365 experience a plus)
• Advanced Microsoft Excel skills, including data analysis, reconciliation, and reporting
• Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms
• Strong knowledge of data governance, data auditing, and master data management across systems
• Ability to define, monitor, and report on supply chain KPIs and performance…