Senior CPFR Planner

Mission

The Senior CPFR Planner is responsible for managing the end‑to‑end planning process for assigned retail customers and sales channels. This position serves as the primary Operations point of contact for assigned Sales Leads and customers, owning forecasting, replenishment, order management, inventory planning, and execution activities.

The Senior CPFR Planner develops and maintains collaborative demand plans by incorporating statistical forecasting, AI‑driven forecasting tools, customer insights, sales and marketing intelligence, financial plans, POS trends, and inventory performance. This role is responsible for Demand Planning, CPFR collaboration, chase and cancel management, import order management, inventory health, and customer service performance while partnering closely with Sales, Supply Planning, Customer Service, Logistics, Finance, and Operations.

The Senior CPFR Planner ensures customer requirements are met through proactive planning, cross‑functional collaboration, continuous process improvement, and execution excellence while supporting company financial and customer service objectives.

This is a hybrid position requiring a minimum of two (2) days per week in the office to support collaboration with cross‑functional teams.

• At least five (5) years of experience in CPFR, Demand Planning, Customer Supply Chain, Supply Chain, Sales Operations, or related planning roles.
• Strong knowledge of end‑to‑end supply chain processes including demand planning, replenishment, inventory management, import planning, and customer order execution.
• Consumer Packaged Goods (CPG) experience preferred.
• Experience supporting national retail customers is highly desirable.

• Ability to build strong relationships across all organizational levels and with external customers.
• Demonstrated strong aptitude in analysis, root cause identification, and problem solving.
• Ability to analyze complex business data, draw sound conclusions, and formulate action plans.
• Strong organizational skills with the ability to prioritize and meet deadlines in a fast‑paced environment.
• Strong customer service orientation and interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to thrive in ambiguous situations.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and data analysis.

• Experience with CPFR processes and customer collaboration.
• Experience managing retailer replenishment, inventory planning, and order management.
• Experience with demand planning systems (SAP IBP/APO, Blue Yonder, Kinaxis, Oracle, o9, or similar).
• Experience using retailer portals and POS data (Retail Link, Vendor Central, Nielsen, Circana/IRI, or similar).
• Experience with statistical forecasting techniques.
• Experience leveraging Artificial Intelligence (AI), Machine Learning (ML), or advanced analytics to improve demand forecasting, identify demand patterns, automate planning activities, and enhance forecast accuracy.
• Experience using AI‑enabled planning platforms, predictive analytics tools, or generative AI technologies (e.g., Microsoft Copilot, ChatGPT Enterprise, or similar) to improve planning efficiency and decision making.
• Experience with data visualization tools such as Power BI, Tableau, or similar platforms.

BS/BA Degree in Supply Chain, Business, Finance, Analytics, or related field, or equivalent work experience.

• Reports to Director, Amazon & Alternative Channel Retail Operations / Demand Planning / Supply Chain

• Serve as the primary Operations point of contact for assigned Sales Leads and retail customers.
• Own the end‑to‑end customer planning process from demand planning through order fulfillment.
• Develop and maintain collaborative customer forecasts utilizing statistical models, AI‑driven forecasting tools, sales inputs, customer intelligence, POS trends, promotional plans, and financial assumptions.
• Lead CPFR meetings and planning discussions with internal and external business partners.
• Build strong partnerships with…