Area Commercial Parking Manager - St. Paul​/Minneapolis

Area Commercial Parking Manager – St. Paul / Minneapolis

Job Title: Commercial Parking Manager

Department: Commercial Parking Operations

Directly reports to: Commercial Parking Area Manager

Schedule: Full Time

Status: Exempt

Compensation: Salary (variable by market and experience)

The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance. The ideal candidate is a strong leader with experience in parking operations, customer service, and financial oversight.

To ensure the efficient, profitable, and customer-focused operation of commercial parking facilities by overseeing daily management, staff performance, financial accountability, and client satisfaction. The Commercial Parking Manager is responsible for optimizing parking operations, maintaining safety and compliance, and delivering a seamless parking experience while driving revenue growth and operational excellence.

• Client Relationship Management:
  Serving as the main point of contact with each property, fostering open communication, promptly addressing concerns, and ensuring contractual obligations are met. By building trust with hotel stakeholders and proactively seeking feedback, the Manager creates strong, long-term partnerships that support service improvements and additional business opportunities.
• Daily Operational Oversight:
  Handling scheduling, staffing, and quality assurance at each location; keeping site visits to identify and resolve operational issues such as equipment malfunctions or process inefficiencies while maintaining consistent customer service standards.
• Financial and Administrative Tasks:
  Tracking site-level revenue, payroll, and expenses to highlight trends or irregularities; collaborating with the Regional Director on cost-control measures and accurate record-keeping to keep each site financially sound and aligned with budget expectations.
• Team Supervision and Training:
  Recruiting and training hourly associates, setting clear performance goals, and offering ongoing coaching; modeling professional behavior and upholding company policies to promote employee satisfaction and strong customer service outcomes.
• Communication and Reporting:
  Providing regular status updates—weekly summaries and performance reports—to the Regional Director; using personal devices as needed for rapid coordination during emergencies or time-sensitive situations.
• Travel and Communication:
  Traveling for site visits to oversee performance, address challenges, and support new account launches; maintaining consistent updates and performance insights for leadership, with occasional use of a personal cell phone to manage operational matters.
• Supervisory Responsibilities:
  
  Actively involving staff in planning and decision-making, supporting skill development, encouraging professional growth, and promoting a culture of quality to drive team success.
• Additional Responsibilities:
  Performing any tasks assigned as needed to support overall operational and financial objectives, maintaining flexibility, and attending required staff meetings or training modules. Flexibility to work outside of normal hours during financial close periods, audits, or corporate meetings may be required.

Knowledge and Critical Skills/Expertise: Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities.

Certificates and Licenses: A valid driver’s license and reliable transportation; maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Pass a clean background check. No special certifications required.

Advanced Client Management

Skills:

Building and maintaining strong client relationships, anticipating evolving client requirements, and adjusting strategies as necessary.

Strong Analytical and Problem-Solving Abilities: Dissecting complex data,…