Edina Aquatic Center Manager – Seasonal

The Manager is responsible for the on-site supervision of all aspects of the Aquatic Center, including safety, cleanliness, staff training, rule enforcement and financial accountability. The Manager will have consistent face-to-face interactions with a highly diverse group of guests and must possess the ability to communicate effectively both orally and in writing.

The Manager will supervise, coach, and evaluate staff including assistant managers, lifeguard instructors, lifeguards, and guest service staff. The Manager is actively involved in planning and leading staff in-services. Creating a culture for all staff that focuses on safety, guest satisfaction, teamwork and fun is essential.

Scope of Impact:

The expectation of the Edina Aquatic Center Manager – Seasonal is to serve as a collaborative & motivational leader that who engages a positive fashion with other facility staff, vendors, and the public. This position requires problem solvers who use critical thinking & independent judgement to make decisions on the daily basis that support the successful operation & reputation of the facility.

This position reports to the Assistant General Manager, & will also take direction from the General Manager, Facility Coordinator, Certified Pool Operator(s), Birthday Party Coordinator.

Responsible for the on-site supervision of all aspects of the Aquatic Center.

• Ensure the safety of all staff and facility users by enforcing rules, policies, and procedures.
• Provide leadership and model professional, proactive and approachable customer service, responding in a professional manner to the needs & concerns of both guests & staff while handling sensitive information with care & confidentiality.
• Supervise the achievement of daily duties by conducting frequent facility & equipment inspections.

Charged with responsible use of reporting tools & technology used to create, review, & take action on closing & opening reports/checklists focused on addressing any facility, equipment, supply/inventory, communication, or staffing needs. All facility managers & the CPO (certified pool operator) also receive the report, so it is a shared responsibility that these needs are addressed in a timely and collaborative manner.

• Communicate daily with full-time lead staff (General Manager, Assistant Manager, Facility Coordinator, Certified Pool Operator(s), Birthday Party Coordinator) & full-time seasonal lead staff (Seasonal Managers, Early Morning Supervisors, Lifeguard Instructors, Leads).
• Maintain inventory by ordering supplies for admissions/concessions (Guest Services), first aid (Water/Deck), and cleaning or safety (Facility) – always promoting waste reduction & safe use/storage of all products of use.

As an active operation, other duties as assigned.

Provide direction, leadership, & ensure prompt reaction to/in emergency scenarios, demonstrating confidence & instruction across facility staff in these emergency response scenarios.

• Review & clearly document/communicate the context, action, & result of facility-wide response & reporting to emergency or safety scenarios/incidents.
• Ensure facility staff schedule supports clean safe environment and safe water chemistry levels for the health and safety of patrons.

• Demonstrate accountability for cash handling, financial reporting and daily deposits & customer relations.
• Enforce policies & procedures around responsible food safety practices.
• Assist Assistant General Manager in the execution of the start-of-season training opportunities and with the planning & execution of Guest Service staff in-services.
• Assist Facility Coordinator in the execution of groups, events, programming, & staff engagement opportunities.
• Work in tandem with GS Leads to ensure spaces & needs for current & future rentals/parties/groups are ready. This includes but is not limited to ensuring proper operations, staff, bookings, amenities, guest experience are in place & being executed for all these types of events, and that this operation aligns with overall pool safety, cleanliness, and customer service standards.

Responsible for collaborating with other lead staff (Lifeguards Instructors, Seasonal Managers, full-time staff) to ensure the appropriate scheduling of employees (Guest Services, Lifeguards) using scheduling software & tools.

• Responsible for making day-of staffing decisions & changes in response to factors that affect daily operations (low attendance, weather, events, rentals groups, etc).
• Ensure the weekly accounting of staff hours worked so the operation is using minimal to no overtime .
• Actively managing staffing substitutions/adjustments & time off requests.
• Provide and document discipline and commendation to staff members as needed to ensure the highest moral and ethical behavior amongst the staff.
• Provide seasonal employees with feedback on their performance in both passive & formal observation opportunities such as daily interactions (passive) & evaluations (formal).

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