Office Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

Here is just some of what we have to offer:

• Competitive pay ranging from $24-$29 per hour
• Health insurance
• Vision, Dental, Accident, Hospital, Crit Illness, Life Insurance
• Vacation
• Performance bonuses
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs, keeping in mind logistics of projects, over and under estimate times, travel times and weather
• Act as first point of escalation for customer concerns and follow up with past customers as needed
• Assist in solving operational and logistics issues to ensure a smooth customer journey and drive business profitability
• Answer phones, review inbound emails, respond to customer calls and online leads in timely manner.
• Ensure CSRs educate customers on capabilities, quote projects via phone, email or text as appropriate (with phone being primary communication mode), and schedule customer appointments as backup to CSRs.
• Ensure calls are answered live by office staff between 8:00 and 5:00 M-F and act as second on phone answering to achieve this objective.
• Keep Field Staff updated on schedule changes in the office and communicate schedule adjustments as needed
• Lead and coach office staff on following Service Path and using tools and systems to improve customer experience and office efficiency.
• Develop and report weekly on key metrics for Office Management; non-billable hours, daily/weekly/monthly revenue, average daily revenue, average invoice revenue, outstanding AR, bookings/leads and booking rates or others as mutually agreed
• Work with Field Manager to ensure adequate new Craftsman shadowing assignments prior to assigning Craftsman solo projects

• Leadership – A key member of the Leadership team, partners with Owner and Field Manager to manage the assets of the company, delight customers and responsibly grow business.
• Accountability - Measures and reports on key metrics and profitability; including Accounts Receivable; bookings/leads and close rates, daily/weekly/monthly revenue, revenue/hours per craftsman and is the lead for overall management of the customer schedule.
• Profitability – Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs.
• People Management - Leads Office management and is integral in the hiring, onboarding, training and review processes for Office Staff.
• Communication – Is the voice of the business for Customers. Communicates clearly the value proposition, Service Path
• Educatio…