Manager, Digital Content Operations

Manager, Digital Content Operations

Apply locations VA Herndon (Corporate) Minneapolis, MN Remote time type Full time posted on Posted 7 Days Ago job requisition  R26572 The Manager, Digital Content Operations supports the business goals of the Marketing team by providing expert guidance on how to best evolve our content operations team, tools and resources. As part of the Digital Solutions team, you play a pivotal role in the development, construction, and maintenance of the infrastructure, platform, process and standards that optimize critical content delivery across SEI’s web properties.

The manager acts as a liaison between operations, creative, IT, and digital marketing teams, and is an evangelist of digital content operational practices and efficiencies. Your strategic mindset, data-driven approach, and innovative thinking will be critical in achieving our organizational goals.

Essential Duties and Responsibilities:

Leadership and Team Management:

• Ensure a positive, collaborative work environment for the team.
• Lead team by providing support, direction, and feedback to develop team members’ skills and knowledge within their day-to-day responsibilities.
• Identify opportunities for and provide team leadership in workflow processes, with a focus on streamlining, optimizing, and documenting the way in which we allocate our team to deliver digital content.
• Oversee recruitment and hiring activities, including interviewing, and conducting talent exercises.
• Provide purpose, direction, career guidance, and motivation to the team, by broadening team members' skills and knowledge.
• Set quality and performance standards for the team.

Strategic Oversight:

• Develop a deep understanding of the customer and product needs.
• Represent the user, business, and technology to drive balanced decisions.
• Create strategies that support users at all points throughout the digital experience.
• Benchmark, monitor and analyze metrics related to functional areas.
• Communicate regularly with broader Digital Solutions team and key stakeholders to stay aligned on roadmaps, upcoming initiatives, technical enhancements and other non-editorial activities of interest.
• Oversee the development and maintenance of documentation to make platform guidelines, content standards, and technical concepts more accessible to team members in a variety of roles.
• Ensure effective implementation of business process solutions to streamline and standardize content delivery, presentation, and production, and offer informed recommendations as to scope, lift, and impact of solutions.
• Support oversight and implementation of SEO strategies to increase organic visibility and improve search engine rankings.
• Routinely collaborate with Content, Product, UX, outside partners, and other relevant stakeholders to resolve internal and customer-facing issues as quickly as possible.
• Share ongoing value realization proactively to stakeholders and team members.
• Evaluate and recommend new marketing technologies as needed to improve and optimize content production success metrics.

Who You Are:

• Culture captain:
  Sets team members up for success and inspires them to be the best versions of themselves.
• Mentor/coach:
  Uses radical candor to communicate, guides and develop team through passion, not frustration.
• Bridge builder:
  Cultivates strong relationships with your peers, seek new connections and do the same for your team.
• Strategic thinker:
  Serves as a thought leader in your functional area, encourage critical thinking and innovation from team members.
• Emotionally intelligent:
  Honors unique perspectives, actively listen and understand/manage your emotions. Expect the same of your team.
• Accountable:
  Take responsibility for yourself, your team and your outputs. Recognize when something isn’t working and proactively find the right approach to address.

Job

Skills:

• Deep understanding of key functional areas.
• Strong execution skills, work with a high degree of autonomy.
• Strong negotiation skills and ability to bring people along.
• High degree of emotional intelligence and able to communicate effectively with people of varying viewpoints.
• Ability to understand and translate…